Manager 3.0: A Millennial's Guide to Rewriting the Rules of Management
A Millennial's Guide to Rewriting the Rules of Management
Published on 16. July 2013
Book
Paperback/Softback
240 pages
978-0-8144-3289-1 (ISBN)
Description
Millennials mean business, and they are shaking up the workplace as they enter management roles for the very first time. They are tearing down the corporate ladder, communicating on the fly, and bringing play to work. Millennials are creative, big thinkers, and they will change the face of leadership-IF they can bridge the gap between the hierarchical management style of senior executives and the casual, more collaborative approach of their peers. Manager 3.0 is the first-ever management guide for Millennials. They will master crucial skills such as dealing with difficult people, delivering constructive feedback, and making tough decisions-while gaining insight into the four generations in the workplace and how they can successfully bring out the best in each. Packed with interviews and examples from companies like Zappos, Groupon, Southwest Airlines, and Google, Manager 3.0 will help these new managers enhance their unique talents while developing an effective leadership style all their own.
More details
Language
English
Place of publication
United States
Publishing group
HarperCollins Focus
Target group
Professional and scholarly
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 228 mm
Width: 151 mm
Thickness: 20 mm
Weight
415 gr
ISBN-13
978-0-8144-3289-1 (9780814432891)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
BRAD KARSH is President and Founder of JB Training Solutions and JobBound, companies dedicated to helping professionals succeed. A workplace and generational expert, he has appeared on CNN, Dr. Phil, and CNBC, and been quoted in The Wall Street Journal, The New York Times, and USA Today. COURTNEY TEMPLIN is the Chief Operating Officer at JB Training Solutions, and a Millennial herself. She sits on the board of the Chicago Society for Human Resource Management, where she leads the Emerging Leaders Initiative.
Content
CONTENTS
ACKNOWLEDGMENTS xv
INTRODUCTION: NOT BETTER, NOT WORSE-
JUST DIFFERENT 1
1 TALKIN' 'BOUT YOUR GENERATION 7
Traditionalists (born 1928-1945) 9
Baby Boomers (born 1946-1964) 10
Generation X (born 1965-1980) 12
Millennials (born 1981-2000) 14
2 MILLENNIALS DEFINED 19
Nirvana vs. Backstreet Boys 20
Lawnmower Parents 22
Let's Get Together 23
Looks Good on Your Resume 23
You Can Do Anything 24
3 FROM INDIVIDUAL CONTRIBUTOR TO MANAGER 27
Millennial Manifesto 28
Xer/Boomer Manifesto 29
Entitlement Versus Duty 30
Equality Versus Hierarchy 33
Explanation Versus Action 34
Partnership Versus Ownership 38
4 DEFINING MANAGEMENT CHARACTERISTICS:
SHAKING IT UP 41
Collaborative: We're in Th is Together 42
Flexible: Open to How the Job Gets Done 45
Transparent: Being "in the Know" 48
Casual: Just Be Yourself 51
Balanced: Successful at Life as a Whole 54
5 REWRITING THE RULES OF MANAGEMENT 59
Tearing Down the Ladder 61
Breaking Down the Walls 62
Communicating on the Fly 64
Working Where and When You Want It 65
Playing at Work 66
6 LEADING YOUR TEAM: CONNECT 69
Your Leadership Legacy 70
Taking It Up a Notch 70
Connect: You, Your People, and the Big Picture 72
CHALANT: Pinpointing Your Principles 74
7 COMMUNICATE: JUST SAY IT 77
Establishing Your Expectations: Th e Blueprint 78
Illuminating Th eir Roles: "Show Me the Light" 79
Setting PUSH Goals: Infi ltrating Fun 84
Communication Styles: Meeting in the Middle 88
Giving Feedback: The Good, the Bad, and the Ugly 89
8 OWN IT: TAKING-AND GIVING-RESPONSIBILITY 105
Holding Yourself Accountable 107
Failure Is on the Road to Succeeding 111
Being Your Own CEO 113
Asking Others to Be Th eir Own CEOs 115
Orchestrating Success and Ownership 118
9 NAVIGATE: MANAGING THROUGH THE UNKNOWN 125
Mapping Out Your Time 126
Finding Your Way As a Transparent Leader 129
Taking the Helm and Instilling Hope 131
Discovering Diff erent Communication Styles 133
Adjusting Your Management Approach 136
10 NEGOTIATE: WORKING THROUGH DIFFERENT
PERSPECTIVES 141
Th e Story Behind Negotiating Woes 142
Shift ing Your Perspective from Fear to Fun 145
Listening Critically: Reading Between the Lines 147
Having an Opinion: Your Voice 149
It's Not About Winning or Losing 151
Working Th rough Diff erent Perspectives 153
11 ENGAGE: CONNECTING TO THE BIG PICTURE 155
Getting to Know You, and You, and You 157
Recognizing and Rewarding-Customized Strategies 160
Showing Appreciation: "Th ank You" 168
Building in Fun: Work Hard, Play Hard 170
Empowering Your People: You Can Do It 172
Connecting to the Big Picture 173
12 COLLABORATE: MAKING IT HAPPEN 175
Matching the Person With the Responsibility 176
Collaborating to Take Action: Just Do It 178
Manager or BFF? Drawing the Line 180
Managing the Collaboration Zone: Team Meetings 182
Contributing to a Collaborative Company and Community 186
Making It Happen 187
13 TEACH: BEING A MENTOR-AND STUDENT 189
Providing the Skills and Insight: Training and Storytelling 190
Evaluating Performance: Never Miss a Learning Moment 195
Nurturing Creativity: Fostering Problem Solvers 197
Delegating: Teaching Th em to Fish 198
Mentoring and Coaching: A Leg Up 202
14 LEADING WHEN THINGS GET STICKY 205
Managing Your Peers: From Buddy to Boss 206
Managing Someone Older Th an You: Building Credibility 209
Managing Virtual Teams: Working Together When Apart 212
Leading When Th ings Get Sticky 214
CONCLUSION: GO FORTH 215
Millennial Manager Manifesto 218
ENDNOTES 219
REFERENCES 225
INDEX 229
ABOUT THE AUTHORS 235
ACKNOWLEDGMENTS xv
INTRODUCTION: NOT BETTER, NOT WORSE-
JUST DIFFERENT 1
1 TALKIN' 'BOUT YOUR GENERATION 7
Traditionalists (born 1928-1945) 9
Baby Boomers (born 1946-1964) 10
Generation X (born 1965-1980) 12
Millennials (born 1981-2000) 14
2 MILLENNIALS DEFINED 19
Nirvana vs. Backstreet Boys 20
Lawnmower Parents 22
Let's Get Together 23
Looks Good on Your Resume 23
You Can Do Anything 24
3 FROM INDIVIDUAL CONTRIBUTOR TO MANAGER 27
Millennial Manifesto 28
Xer/Boomer Manifesto 29
Entitlement Versus Duty 30
Equality Versus Hierarchy 33
Explanation Versus Action 34
Partnership Versus Ownership 38
4 DEFINING MANAGEMENT CHARACTERISTICS:
SHAKING IT UP 41
Collaborative: We're in Th is Together 42
Flexible: Open to How the Job Gets Done 45
Transparent: Being "in the Know" 48
Casual: Just Be Yourself 51
Balanced: Successful at Life as a Whole 54
5 REWRITING THE RULES OF MANAGEMENT 59
Tearing Down the Ladder 61
Breaking Down the Walls 62
Communicating on the Fly 64
Working Where and When You Want It 65
Playing at Work 66
6 LEADING YOUR TEAM: CONNECT 69
Your Leadership Legacy 70
Taking It Up a Notch 70
Connect: You, Your People, and the Big Picture 72
CHALANT: Pinpointing Your Principles 74
7 COMMUNICATE: JUST SAY IT 77
Establishing Your Expectations: Th e Blueprint 78
Illuminating Th eir Roles: "Show Me the Light" 79
Setting PUSH Goals: Infi ltrating Fun 84
Communication Styles: Meeting in the Middle 88
Giving Feedback: The Good, the Bad, and the Ugly 89
8 OWN IT: TAKING-AND GIVING-RESPONSIBILITY 105
Holding Yourself Accountable 107
Failure Is on the Road to Succeeding 111
Being Your Own CEO 113
Asking Others to Be Th eir Own CEOs 115
Orchestrating Success and Ownership 118
9 NAVIGATE: MANAGING THROUGH THE UNKNOWN 125
Mapping Out Your Time 126
Finding Your Way As a Transparent Leader 129
Taking the Helm and Instilling Hope 131
Discovering Diff erent Communication Styles 133
Adjusting Your Management Approach 136
10 NEGOTIATE: WORKING THROUGH DIFFERENT
PERSPECTIVES 141
Th e Story Behind Negotiating Woes 142
Shift ing Your Perspective from Fear to Fun 145
Listening Critically: Reading Between the Lines 147
Having an Opinion: Your Voice 149
It's Not About Winning or Losing 151
Working Th rough Diff erent Perspectives 153
11 ENGAGE: CONNECTING TO THE BIG PICTURE 155
Getting to Know You, and You, and You 157
Recognizing and Rewarding-Customized Strategies 160
Showing Appreciation: "Th ank You" 168
Building in Fun: Work Hard, Play Hard 170
Empowering Your People: You Can Do It 172
Connecting to the Big Picture 173
12 COLLABORATE: MAKING IT HAPPEN 175
Matching the Person With the Responsibility 176
Collaborating to Take Action: Just Do It 178
Manager or BFF? Drawing the Line 180
Managing the Collaboration Zone: Team Meetings 182
Contributing to a Collaborative Company and Community 186
Making It Happen 187
13 TEACH: BEING A MENTOR-AND STUDENT 189
Providing the Skills and Insight: Training and Storytelling 190
Evaluating Performance: Never Miss a Learning Moment 195
Nurturing Creativity: Fostering Problem Solvers 197
Delegating: Teaching Th em to Fish 198
Mentoring and Coaching: A Leg Up 202
14 LEADING WHEN THINGS GET STICKY 205
Managing Your Peers: From Buddy to Boss 206
Managing Someone Older Th an You: Building Credibility 209
Managing Virtual Teams: Working Together When Apart 212
Leading When Th ings Get Sticky 214
CONCLUSION: GO FORTH 215
Millennial Manager Manifesto 218
ENDNOTES 219
REFERENCES 225
INDEX 229
ABOUT THE AUTHORS 235