The Smart Nonprofit
Staying Human-Centered in An Automated World
1st Edition
Published on 3. May 2022
Book
Hardback
240 pages
978-1-119-81812-0 (ISBN)
Description
A pragmatic framework for nonprofit digital transformation that embraces the human-centered nature of your organization
In The Smart Nonprofit: Staying Human-Centered in an Automated World, a team of dedicated nonprofit thought leaders delivers a discussion of the information and tools nonprofit staffers and board members need to effectively use artificial intelligence without alienating the human stakeholders and donors on whom they rely.
Each chapter of the book offers a narrative discussion of how AI affects a particular functional area in an organization that includes case studies and practical tips for the ethical use of AI. You'll discover explorations of:
The steps you need to take to become a smart nonprofit and how to effectively lead a digitally transformed organization
How to automate program delivery, fundraising, and the back office
Likely future developments in AI for nonprofit work, including a more diverse field of programmers and data scientists and data sovereignty
Perfect for nonprofit leaders, board members, employees, managers, and founders, The Smart Nonprofit also belongs on the bookshelves of anyone interested in the intersection of leadership and technology.
In The Smart Nonprofit: Staying Human-Centered in an Automated World, a team of dedicated nonprofit thought leaders delivers a discussion of the information and tools nonprofit staffers and board members need to effectively use artificial intelligence without alienating the human stakeholders and donors on whom they rely.
Each chapter of the book offers a narrative discussion of how AI affects a particular functional area in an organization that includes case studies and practical tips for the ethical use of AI. You'll discover explorations of:
The steps you need to take to become a smart nonprofit and how to effectively lead a digitally transformed organization
How to automate program delivery, fundraising, and the back office
Likely future developments in AI for nonprofit work, including a more diverse field of programmers and data scientists and data sovereignty
Perfect for nonprofit leaders, board members, employees, managers, and founders, The Smart Nonprofit also belongs on the bookshelves of anyone interested in the intersection of leadership and technology.
More details
Language
English
Place of publication
New York
United States
Target group
Professional and scholarly
Dimensions
Height: 233 mm
Width: 163 mm
Thickness: 25 mm
Weight
497 gr
ISBN-13
978-1-119-81812-0 (9781119818120)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
E-Book
03/2022
1st Edition
Wiley-Scrivener
€18.99
Available for download
E-Book
03/2022
1st Edition
Wiley
€18.99
Available for download
Persons
BETH KANTER is a thought leader in digital transformation and well-being in the nonprofit workplace. She is the co-author of the award-winning Happy Healthy Nonprofit: Impact without Burnout and co-author with Allison Fine of the bestselling The Networked Nonprofit.
ALLISON FINE is among the nation's pre-eminent writers and strategists on the use of technology for social good. She is the author of the award-winning Momentum: Igniting Social Change in the Connected Age and of Matterness: Fearless Leadership for a Social World.
ALLISON FINE is among the nation's pre-eminent writers and strategists on the use of technology for social good. She is the author of the award-winning Momentum: Igniting Social Change in the Connected Age and of Matterness: Fearless Leadership for a Social World.
Content
Preface
Acknowledgements
Part I: Understanding and Using Artificial Intelligence
Chapter 1: Becoming a Smart Nonprofit
Introduction
Understanding Smart Tech
Becoming a Smart Nonprofit
A Real-World Smart Nonprofit
The Dangers of Automation
About This Book
Conclusion
Chapter 2: Leading Smart Nonprofits
Introduction
The Busyness Paradox
Creating Healthy Cultures
Smart Tech and Jobs
Leading through Resistance
Conclusion
Chapter 3: The Evolution of Smart Tech
Introduction
A Brief History
Digital Eras and Disruptive Technology
Accelerating into the Autonomous World
Key Aspects of the Autonomous World
Machine Learning
Conversational Artificial Intelligence
AI4Good
Climiate Change
Refugee Crisis
Epidemiology and Diagnostics
Data4Good
Conclusion
Chapter 4: Staying Human-Centered
Introduction
Man vs. Machine
Co-botting
Human-Centered Design
Conclusion
Chapter 5: Data, Data, Data
Introduction
Big Data
Understanding Data Science
Data Planning for Your Organization
Third-Party Data Sets
Second-Party Data
Open Data Sets
Data Collaboratives
Crowdsourcing Data
Conclusion
Chapter 6: Ethical and Responsible Use
Introduction
Responsible Use
Rooting Out Embedded Bias
Digital Privacy
Surveillance Capital
Reputation Capital
Spiraling Out of Control
Creating Ethical Standards
Smart Tech and Governance
Conclusion
Part II: The Smart Nonprofit Use-Case Examples and Management
Chapter 7: Ready, Set, Go
Introduction
Ready
Identifying Pain Points with the Stakeholder Team
Use Cases
The User Journey Map
Getting Feedback from Users
Set
Selecting Vendors
Mitigating Bias
Data Privacy
Go
Prototypes and Pilot Tests
Arriving at Go or No-Go
Going Full-Scale and Maintenance
Conclusion
Chapter 8: Automating Program Delivery
Introduction
Creating More Capacity
Overcoming Service Barriers
Crisis Intervention
Removing Barriers to Accessibility
Advocacy
Conclusion
Chapter 9: Fundraising
Introduction
The Leaky Boat Problem
Using Smart Tech for Relational Fundraising
Donor Prediction Models/Automated Donor Stewardship
Customization of Appeals
Real-Time Answers
Automating Workflow
Increasing Peer-to-Peer Outreach
The Future of Giving
Conclusion
Chapter 10: Automating the Back Office
Introduction
Human Resources
Workplace Wellbeing and Automation
Improving Wellbeing
Bossware
The Partnership for AI's Framework
Financial Management
Improving Organization-wide Workflow
Scheduling and Updates
Busting Silos
Editing, Customizing, and Reviewing Content
Project Management
Conclusion
Chapter 11: Smart Philanthropy
Introduction
Automating Donor Advising
Philanthropic Investment in Smart Tech for Social Good
Nonprofit Data Collaboratives
Investing in Program Evaluation
Conclusion
Part III: Where We Go from Here
Chapter 12: A Smarter Future
Introduction
The Future of Nonprofit Work
A Better Path Forward
Societal Changes
Diversifying the Field of Programmers and Data Scientists
Data Sovereignty
A New Era in Civil Rights
Conclusion
Glossary: The Vocabulary of Smart Tech
Resources/Bibliography
About the Authors
Index
Acknowledgements
Part I: Understanding and Using Artificial Intelligence
Chapter 1: Becoming a Smart Nonprofit
Introduction
Understanding Smart Tech
Becoming a Smart Nonprofit
A Real-World Smart Nonprofit
The Dangers of Automation
About This Book
Conclusion
Chapter 2: Leading Smart Nonprofits
Introduction
The Busyness Paradox
Creating Healthy Cultures
Smart Tech and Jobs
Leading through Resistance
Conclusion
Chapter 3: The Evolution of Smart Tech
Introduction
A Brief History
Digital Eras and Disruptive Technology
Accelerating into the Autonomous World
Key Aspects of the Autonomous World
Machine Learning
Conversational Artificial Intelligence
AI4Good
Climiate Change
Refugee Crisis
Epidemiology and Diagnostics
Data4Good
Conclusion
Chapter 4: Staying Human-Centered
Introduction
Man vs. Machine
Co-botting
Human-Centered Design
Conclusion
Chapter 5: Data, Data, Data
Introduction
Big Data
Understanding Data Science
Data Planning for Your Organization
Third-Party Data Sets
Second-Party Data
Open Data Sets
Data Collaboratives
Crowdsourcing Data
Conclusion
Chapter 6: Ethical and Responsible Use
Introduction
Responsible Use
Rooting Out Embedded Bias
Digital Privacy
Surveillance Capital
Reputation Capital
Spiraling Out of Control
Creating Ethical Standards
Smart Tech and Governance
Conclusion
Part II: The Smart Nonprofit Use-Case Examples and Management
Chapter 7: Ready, Set, Go
Introduction
Ready
Identifying Pain Points with the Stakeholder Team
Use Cases
The User Journey Map
Getting Feedback from Users
Set
Selecting Vendors
Mitigating Bias
Data Privacy
Go
Prototypes and Pilot Tests
Arriving at Go or No-Go
Going Full-Scale and Maintenance
Conclusion
Chapter 8: Automating Program Delivery
Introduction
Creating More Capacity
Overcoming Service Barriers
Crisis Intervention
Removing Barriers to Accessibility
Advocacy
Conclusion
Chapter 9: Fundraising
Introduction
The Leaky Boat Problem
Using Smart Tech for Relational Fundraising
Donor Prediction Models/Automated Donor Stewardship
Customization of Appeals
Real-Time Answers
Automating Workflow
Increasing Peer-to-Peer Outreach
The Future of Giving
Conclusion
Chapter 10: Automating the Back Office
Introduction
Human Resources
Workplace Wellbeing and Automation
Improving Wellbeing
Bossware
The Partnership for AI's Framework
Financial Management
Improving Organization-wide Workflow
Scheduling and Updates
Busting Silos
Editing, Customizing, and Reviewing Content
Project Management
Conclusion
Chapter 11: Smart Philanthropy
Introduction
Automating Donor Advising
Philanthropic Investment in Smart Tech for Social Good
Nonprofit Data Collaboratives
Investing in Program Evaluation
Conclusion
Part III: Where We Go from Here
Chapter 12: A Smarter Future
Introduction
The Future of Nonprofit Work
A Better Path Forward
Societal Changes
Diversifying the Field of Programmers and Data Scientists
Data Sovereignty
A New Era in Civil Rights
Conclusion
Glossary: The Vocabulary of Smart Tech
Resources/Bibliography
About the Authors
Index