Measuring Team Performance
A Step-by-Step, Customizable Approach for Managers, Facilitators, and Team Leaders
1st Edition
Published on 24. August 2000
Book
Hardback
XVIII, 246 pages
978-0-7879-4569-5 (ISBN)
Description
So, you've empowered your teams to make the decisions that lead to success. But how do you measure their progress and keep them accountable? This book outlines a field-tested measurement system that can be customized to fit any team. It's a system that involves every team member as it factors in customer concerns, organizational strategy, and other big-picture issues critical to success. Case studies of teams that have used this approach - including the winners of Xerox's coveted X-Award - illustrate how the system actually works. And the automated measurement system on the free CD-ROM helps you design your own system with confidence.
More details
Edition
1., Aufl.
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Illustrations
Illustrations
Dimensions
Height: 23.5 cm
Width: 15.8 cm
Weight
539 gr
ISBN-13
978-0-7879-4569-5 (9780787945695)
Schweitzer Classification
Persons
STEVEN D. JONES has worked to measure and improve team performance in applied settings for over fourteen years. He is the author of several articles on the subject and coeditor of In Action: Developing High Performance Teams. He is also an associate professor at Middle Tennessee State University and a partner in the Alignment Group. DON J. SCHILLING is an organization design manager with seventeen years of industry experience helping teams develop measurement systems. He has presented workshops at national and international conferences and conducted in--house training sessions on team performance measurement.
Content
About the Authors. Preface. Where to Begin: The Basics of Team Performance Measurement. Developing Team Performance Measures: Measuring What Matters. Hard--to--Measure Teams: Quantifying Performance. Seeing the Big Picture: Integrating the Measurement System into a Composite Score. Team Members as Business Partners: Xerox Corporation. Measurement in a Continuous Process Environment: Eastman Chemical Company. Automating Measurement: Customizing the Accompanying Spreadsheet. Performance Improvement Methods: Using Measurement to Spur Results. Fueling Performance: Performance--Based Team Incentives. Appendix. References. Index. How to Use the CD--ROM. Teams on Track.