
Managing Conflict at Work
Understanding and Resolving Conflict for Productive Working Relationships
Kogan Page Ltd (Publisher)
1st Edition
Published on 3. September 2010
Book
Hardback
272 pages
978-0-7494-5952-9 (ISBN)
Description
Managing Conflict at Work
provides practical guidance on how to prevent, contain and resolve conflict in the workplace. It demonstrates how effective conflict management can have a powerful impact on the way organisations channel their energies; encouraging positive mindsets and building stronger and happier workforces.
Putting the cost of rising conflict in context with recessionary times, it looks beyond individual cases to issues such as workforce motivation and corporate responsibility. The authors provide a wide range of practical techniques, tools and templates to support individuals who need to facilitate the resolution of employee disputes. Aimed not just at mediators and conflict practitioners, but at staff managers and anyone who needs to deal with people disputes; the book emphasises simple and practical ways for dealing with conflict situations - both when potential disputes are first emerging, and once a conflict has escalated into a formal complaint.
Also including international case studies, extensive appendix of templates, tools and forms, including stakeholder analysis, mediation in-take forms and reflective questioning prompts,
Managing Conflict at Work
provides practical support to ensure that your company prevents disputes and stays within the law.
The book is accompanied by an extensive range of ready-to-use templates and case studies and is supported by a dedicated website, providing information and downloads referred to in the book, as well as videos and podcasts.
Reviews / Votes
"This easy-to-read book presents effective conflict management as a combination of good communication, emotional intelligence and common sense - underpinned by the application of sound techniques. It's a practical read packed with solid information, diagrams, tables and clear definitions. It also covers training for roles such as informal mediator and skills for giving testimony at employment tribunals. Essential reading for managers."More details
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Professional and scholarly
Product notice
Cloth over boards
Dimensions
Height: 240 mm
Width: 161 mm
Thickness: 22 mm
Weight
770 gr
ISBN-13
978-0-7494-5952-9 (9780749459529)
Schweitzer Classification
Other editions
Additional editions

Clive Johnson | Jackie Keddy
Managing Conflict at Work
Understanding and Resolving Conflict for Productive Working Relationships
E-Book
09/2010
1st Edition
Kogan Page Ltd
from
€57.79
Available for download
Persons
Author
Clive Johnson is a highly experienced negotiator, facilitator and coach. He now practises through his own company, Proactive Style, www.proactivestyle.com
ISNI: 0000 0001 1500 1901
ISNI: 0000 0001 1500 1901
Jackie Keddy is a highly experienced conflict resolution practitioner. Jackie practices through her own company, Keddy Consultants, www.KeddyConsultants.com
ISNI: 0000 0000 7811 4017
ISNI: 0000 0000 7811 4017
Content
-
- Chapter - 01: The nature of conflict;
- Chapter - 02: Deciphering conflict management;
- Chapter - 03: Options for resolving conflict;
- Chapter - 04: RESOLVE - The Janus perspective;
- Chapter - 05: Preventing conflict;
- Chapter - 06: Managing conflict from the front line;
- Chapter - 07: Escalated dispute resolution;
- Chapter - 08: The practice of dispute resolution: critical encounters;
- Chapter - 09: Strategic planning and conflict management;
- Chapter - 10: Implementing a conflict management strategy;
- Chapter - 11: Monitoring and evaluation