Delightful Intelligence
How to Create AI Products Users Love
Will be published approx. on 31. January 2027
Book
Paperback/Softback
250 pages
978-1-0981-8083-6 (ISBN)
Description
Artificial intelligence promises to revolutionize how businesses interact with customers, and companies are scrambling to incorporate AI into their products. Yet many will fail, unable to bridge the critical gap between AI capabilities and user satisfaction. Delightful Intelligence gives business leaders a map to building AI-powered experiences that exceed customer expectations. Product leaders Ramli John and C. Todd Lombardo help you tackle the critical challenges of implementing human-centered design in AI products, cutting through the hype to provide actionable insights and practical advice on creating AI products that don't just work-they delight.
Through five guiding principles and real-world case studies from leading AI companies, you'll learn how to:
Avoid common pitfalls in AI implementation that lead to user frustration
Balance automation with personalization to create meaningful interactions
Design AI products that foster trust, transparency, and seamless usability
Turn first-time users into loyal customers and loyal customers into enthusiastic advocates
Whether you're a product manager aiming to deliver value through AI, a UX researcher seeking to align AI solutions with user needs, or a designer striving to create intuitive experiences, Delightful Intelligence equips you with the tools and strategies to succeed.
Through five guiding principles and real-world case studies from leading AI companies, you'll learn how to:
Avoid common pitfalls in AI implementation that lead to user frustration
Balance automation with personalization to create meaningful interactions
Design AI products that foster trust, transparency, and seamless usability
Turn first-time users into loyal customers and loyal customers into enthusiastic advocates
Whether you're a product manager aiming to deliver value through AI, a UX researcher seeking to align AI solutions with user needs, or a designer striving to create intuitive experiences, Delightful Intelligence equips you with the tools and strategies to succeed.
More details
Language
English
Place of publication
Sebastopol
United States
Dimensions
Height: 232 mm
Width: 178 mm
ISBN-13
978-1-0981-8083-6 (9781098180836)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
Ramli John is the founder of Delight Path and the author of the bestselling book Product-Led Onboarding. As a product-led growth advisor and educator, he's worked with companies such as Mixpanel, Zapier, Ubisoft, and more to accelerate their growth and level up their user onboarding experience to turn more users into lifelong customers. C. Todd Lombardo is product leader and design strategist with over 15 years of experience in the tech industry. He specializes in helping teams build, launch and scale products. He co-authored three O'Reilly best-selling books on product and design: Design Sprint, Product Roadmaps Relaunched, and Product Research Rules. Michael Connors is the Executive Creative Director of Fresh Tilled Soil, a Boston-based design firm. He primarily leads strategic design thinking sessions for projects of all sizes. Throughout his 25+ year design career, he has been a hands-on designer for a wide range of deliverables for digital and print products. He was formally trained as a fine artist with an MFA in Painting. He has been a design consultant for major universities for many years and has regularly taught design at the higher-ed level. He is currently Adjunct Faculty at IE Business School in Madrid, teaching workshops on design thinking.