Compliance in Veterinary Practice
Book
Paperback/Softback
220 pages
978-0-7020-2840-3 (ISBN)
Description
Compliance in the veterinary field is a very complex issue and it probably the most important issue veterinarians can address in their practices. This new book will identify the key aspects of how to achieve improved compliance in veterinary practice. The key to compliance is excellence in communication, and a considerable proportion of the book will be spent on looking at how veterinarians can improve their communication skills - in the consulting room, over the telephone, and also through service marketing.
Compliance in the veterinary field is a very complex issue and it probably the most important issue veterinarians can address in their practices. This new book will identify the key aspects of how to achieve improved compliance in veterinary practice. The key to compliance is excellence in communication, and a considerable proportion of the book will be spent on looking at how veterinarians can improve their communication skills - in the consulting room, over the telephone, and also through service marketing.
Compliance in the veterinary field is a very complex issue and it probably the most important issue veterinarians can address in their practices. This new book will identify the key aspects of how to achieve improved compliance in veterinary practice. The key to compliance is excellence in communication, and a considerable proportion of the book will be spent on looking at how veterinarians can improve their communication skills - in the consulting room, over the telephone, and also through service marketing.
More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Elsevier Health Sciences
Target group
Professional and scholarly
Illustrations
Illustrated
Dimensions
Height: 246 mm
Width: 189 mm
ISBN-13
978-0-7020-2840-3 (9780702028403)
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Schweitzer Classification
Content
Suggested table of contents Introduction to compliance/adherence Compliance in the medical profession WHO survey results How compliance is being managed in the medical profession Compliance in the veterinary profession AAHA study What this means for practitioners Communication skills What are they? How do we learn them? What are important skills for the veterinarian? Internal communication: building the teams efforts Practice policies Getting the team to follow protocols/policies Communication with animal owners in the consulting room Communication skills Communication dos and donts How to make an effective recommendation Understanding client psychology Client motivation Gaining client commitment Following through with clients External communication: marketing Informing clients about wellness healthcare for their pets In the waiting room In the consulting room Advertising Email and other contact The role of wellness healthcare programmes in compliance How to set up and effectively run a wellness healthcare programme Disease management and compliance Best Practice model for osteoarthritis Dental care Kidney failure Diabetes mellitus, etc Measuring compliance Importance of measuring compliance Systems available to measure compliance