Business Process Management
Practical Guidelines to Successful Implementations
Published on 22. March 2006
Book
Hardback
464 pages
978-0-7506-6921-4 (ISBN)
Description
"Business Process Management: Practical Guidelines to Successful Implementations" provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This book also gives Business Process Management practitioners a framework and a set of tools and techniques that provide a practical guide to successfully implementing Business Process Management projects and provides a holistic approach and the necessary details to deliver a Business Process Management project. "Business Process Management: Practical Guidelines to Successful Implementations" delivers: a proven in-depth step-by-step framework for the Business Process Management practitioner; insights into how to embed Business Process Management within an organization to ensure a continuous business process involvement culture; practical tools, explanations and assistance in the successful implementation of a BPM project; more than 50 case studies to illustrate various steps and aspects of the framework; and, an overall view and understanding of Business Process Management and the move towards a process-centric organization.
This work encompasses best practices and an overview of the most important tools and methods. It presents an in depth framework for the Business Process Management practitioner. It gives insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture. It provides practical tools, explanations and assistance in the successful implementation of a BPM project. It includes in excess of 50 case studies to illustrate various points in the book.
This work encompasses best practices and an overview of the most important tools and methods. It presents an in depth framework for the Business Process Management practitioner. It gives insights into how to embed Business Process Management within an organization to ensure a continuous business process improvement culture. It provides practical tools, explanations and assistance in the successful implementation of a BPM project. It includes in excess of 50 case studies to illustrate various points in the book.
Reviews / Votes
This book shouldnt be unusual, but it is. It should have been written a long time ago, but it wasnt. All books on business process management should be similar to it, but they arent. Books that purport to tell people in organizations how to do something should be this clear, but they seldom are. Process management should have already been demystified, but it hasnt been. Whats exceptional about the book is its extraordinary common sense. Tom Davenport Professor and Director of Research Babson Executive Education, Babson CollegeMore details
Language
English
Place of publication
Oxford
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
Professional and scholarly
Dimensions
Height: 246 mm
Width: 189 mm
ISBN-13
978-0-7506-6921-4 (9780750669214)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Persons
John Jeston has extensive experience in the business and IT industries, where for over 30 years he has covered project management, Business Process Management (BPM), business process re-engineering, systems development, outsourcing, and general management. In addition to his roles as a consultant, he has held the positions of Financial Controller, Divisional Manager, Director of a software company, HR Director and Chief Information Officer. John is an internationally recognised expert in BPM strategy and implementation. He currently manages his own internationally based consultancy, Management by Process Pty Ltd, specialising in training and selected process service offerings. Johan Nelis has international experience as a hands-on Business Process Management Consultant. He established and managed a BPM practice of 30 consultants in the Netherlands. He established the Dutch BPM Forum. He is Lead Consultant at a BPM consultancy, where he provides strategic advice on business process services and supervises a team of BPM consultants.
Content
Introduction; Frequently asked questions; How to demystify BPM; What is Business Process Management(BPM)?; Why is it important to improve business processes before automating them?; When should you do BPM?; What are the main drivers and triggers?; Who should be involved in BPM?; Why are organizational strategy and process architecture important in a BPM implementation?; How do you sell BPM technology to the organization?; What are the critical success factors in a BPM project?; What are the critical implementation aspects of a BPM solution?; Why do you need a structured approach to implementing BPM?; The Framework; Framework overview; Guidelines of how to use the Framework; Organization Strategy phase; Process Architecture phase; Launch Pad phase; Understand phase; Innovate phase; People phase; Develop phase; Implement phase; Realize Value phase; Sustainable Performance phase; Essentials Introduction; Project Management; People Change Management; Leadership; BPM and the organization; BPM Maturity; Embedding BPM within the organization.