Value by Design with Microsoft Copilot Studio
Description
Unlock the true potential of Microsoft Power Platform and AI with a design-led approach to building AI-powered solutions that are strategically aligned, human-centric, and built for lasting impact.
The book takes you on a practical journey from strategy to execution, showing how to unlock measurable business impact with AI agents and the Microsoft Power Platform. You'll start by redefining what "value" truly means in the age of AI, then learn how to align use cases with strategic goals and model them into strong business cases. The book helps you choose the right type of agent, platform, and design approach-whether you're prompting, fine-tuning, or orchestrating solutions. With a strong focus on human-centered design, you'll explore how to augment rather than just automate work, build trust, and ensure ethical adoption in Power Platform. You'll then accelerate delivery with reusable assets, monitor performance through telemetry and feedback loops, and learn how to confidently communicate success to stakeholders. Finally, you'll explore how AI agents are reshaping roles, teams, and the future of work-positioning Power Platform as a foundation for ongoing innovation and value at scale.
What You Will Learn:
- Identify the hot spots in your business where AI and low-code deliver the greatest impact - from high-friction processes to underutilized data.
- Align AI investments with strategic goals, ensuring every agent you build supports real business priorities, not just technical possibilities.
- Design the right kind of agent - from simple copilots to advanced orchestrators - using a framework that maps need to intelligence patterns.
- Use agent framing to drive clarity in scope and purpose
Who This Book Is For:
Product Managers, Strategists, Architects, Business Analysts, Administrators
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Person
Steve Jeffery is a Principal Program Manager at Microsoft, where he helps global organizations unlock business value through low-code platforms and AI innovation. With deep expertise in Power Platform strategy, responsible AI, and enterprise transformation, Steve has worked with hundreds of customers to design, govern and scale intelligent solutions that deliver measurable impact.
At the forefront of Microsoft's AI and low-code adoption efforts, Steve blends technical insight with business pragmatism. He has helped shape agent-based design frameworks, risk assessment models, and Centers of Excellence that enable organizations to move from experimentation to strategic execution.
Known for his engaging workshops, practical frameworks and open-sourced tooling, Steve is passionate about equipping teams to design solutions that augment human capability, accelerate time-to-value, and align technology investments with what matters most.
Content
Introduction - the value imperative.- Chapter one - strategic alignment.- Chapter two - hotspot identification.- Chapter three - value clarity.- Chapter four - success definition.- Chapter five - measurement readiness.- Chapter six - agent type selection.- Chapter seven - designing agents people want to use.- Chapter eight - telemetry, monitoring and improvement loops.- Chapter nine - communicating value with confidence.- Chapter ten - the new workforce and the platform operating model.