Dynamic Organisations
The Challenge of Change
Published on 1. January 1997
Book
Paperback/Softback
XXII, 263 pages
978-1-349-14171-5 (ISBN)
Description
Organisations around the world are in crisis! The principles and approaches on which success is built are no longer clear. Success in the future will require challenging many of the concepts and practices which underpin most organisations today. David Jackson provides practical advice, supported by case studies, for managers seeking to build 'dynamic organisations' where customers drive continuous improvement and people are challenged by clear and incisive leadership.
More details
Edition
1st ed. 1997
Language
English
Place of publication
London
United Kingdom
Target group
Professional and scholarly
Illustrations
XXII, 263 p.
Dimensions
Height: 235 mm
Width: 155 mm
Thickness: 16 mm
Weight
441 gr
ISBN-13
978-1-349-14171-5 (9781349141715)
DOI
10.1007/978-1-349-14169-2
Schweitzer Classification
Other editions
Additional editions
Book
06/1997
Palgrave Macmillan
€53.49
Shipment within 15-20 days
Content
Acknowledgements - Foreword - Preface: How I Got to Here - PART 1: THE DYNAMIC ORGANISATION - A New Scheme of Things - Getting Close to Customers - A New Approach to Change - Leadership in the Post-Industrial Era - People Do it All - Building a Well Oiled Machine - Dynamic Organisations: The Greater Context - Change: Seven Sins; Seven Virtues - PART 2: DYNAMIC ORGANISATIONS IN ACTION - Introduction - Avis Europe - Birmingham Midshires Building Society - Cigna UK - Disneyland Paris - KLM - National & Provincial Building Society - RAC Motoring Services - References - Appendix One: Voice of the Customer Handbook - Appendix Two: Dynamic Organisation Audit - Notes - Index