Innovations and Strategies in Logistics and Customer Satisfaction
Description
This book delves into the latest advancements and strategic approaches in logistics management and customer satisfaction. Through a series of meticulously researched chapters, it explores topics such as blockchain technology's role in logistics transparency, forecasting cargo movement during the new normal, and the impact of brand image and service quality on customer satisfaction in various sectors. Case studies mentioned inside this book illustrate real-world applications and challenges. Its content provides a holistic view of the current landscape and future trends in logistics and customer service excellence.
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Content
A Systematic Literature Review on Blockchain Technology Transparency in Logistics Management.- Forecasting the Number of Domestic Goods Unloaded and Loaded at Tanjung Priok Port During the New Normal.- Brand Image and Service Quality Factors on Customer Satisfaction at Low-Cost Carrier Air Asia SuperApp.- Analysis of OHS Risk Management at PT Yusen Logistic Solution Indonesia.- The Effect of Brand Image and Perceived Value on Repurchase Intention Through Customer Satisfaction as Intervening Variables on Grab Users in Jakarta.- Building Customer Trust and Customer Satisfaction Through the Perceived Ease of Use of Online Check-In and the Responsiveness of Airlines in the Indonesian Aviation Industry.- The Effect of the Quality Service of Check-in and Safety for Passenger Loyalty of Batik Air in the Post Covid-19 Period.- Post Pandemic Application Strategy on Occupational Health and Safety Procedures at Soekarno-Hatta International Airports Using TOWS Analysis.- Analysis of Pilotage and Towage Services of PT Pelabuhan Indonesia (Persero) Regional II Tanjung Priok in 2022.- The Influence of Store Atmosphere and Product Price on Customer Satisfaction at Lotte Grosir Kelapa Gading in North Jakarta.- Service Effectiveness and Timeliness of Delivery of Goods Tiki Jalur Nugraha Ekakurir in 2022.- A Measurement of the Implementation of the National Logistics Ecosystem Towards Port Operational Performance at Container Terminal of PT Terminal Petikemas Surabaya.- Analysis Control of the Trains Departing on Time With the Critical Path Method: A Case Study at the Gambir Station.- The Influence of E-Service Quality and E-Trust on E-Customer Satisfaction on the Jakarta MRT Application Users in 2022.- Customer Knowledge Level in Malaysian Islamic Banking.- Core Automated Technologies for Sustainability-Based Performance in Food Manufacturing: An Empirical Structural Equation Modelling Study.