Assessment Centers and Managerial Performance

Preface1 The Importance of Management Assessment Problems of Management Assessment Description of an Assessment Center The Assessment Process Judgment Models Inappropriate Use of the Term Assessment Center Impact of Evaluation on Managers Assessment Centers and Equal Employment Opportunity Orientation of the Book2 History of Assessment Programs Common Problems in Assessment Programs History of Performance Tests German Selection Programs British War Office Selection Boards Military Assessment in Australia and Canada British Civil Service Selection Board Harvard Psychological Clinic Office of Strategic Services Veterans Administration Clinical Psychology Studies Other Programs Recapitulation The First Industrial Application: AT&T Management Progress Study3 Approaches to Predicting Managerial Effectiveness Points of Comparison A Comparison of Several Industrial Practices A Model for Identifying Errors of Prediction Summary4 The Content of Assessment: Defining the Dimension of Managerial Success Three Levels of Managerial Jobs Dimensions in Assessment Centers Job Analysis for Assessment A Model Job Analysis Procedure Contributions of Assessment Center Research Understanding Managerial Jobs Appendix A: Common Managerial Dimensions Appendix B: Complete Definitions of Several Behavioral Dimensions5 Assessment Center Exercises and Dimension Ratings Evaluation of Individual Assessment Techniques Dimensions Observable in Assessment Exercises Reliability and Validity of Dimension Ratings Needed Research Appendix A: References for Reliability and Validity of Dimension Ratings6 The Assessment Process Steps in the Assessment Procedure Basic Principles in the Assessment Center Process Discussion of Principles and Related Research Summary of Methods of Making Predictions7 Criterion Validity of Overall Assessment Center Judgments Overview of the Chapter Review of Research Evidence Methodological Critique of Validation Research An Evaluation of Assessment Centers for Various Purposes Comparisons with Other Methods Utility Recapitulation8 Contributions to Management Development Improved Selection Results in Better Candidates Early Identification of Management Talent Diagnosis of Training Needs Assessor Training as a Learning Experience The Impact of Assessment Center Methodology on the Organization Can People Be Developed?9 Unique Uses of Assessment Center Methodology Assessment Centers as a Research Criterion Assessment Centers as a Competency Criterion Career Planning Nonsupervisory and Nonmanagement Assessment Center Programs Nontraditional Management Assessment Centers Conclusion10 Assessment Centers and the Courts Research Support Court Cases Assessment Centers in the EEOC Assessment Center Standards Prospects for the Future11 Past, Present, and Future The Past: What Has Been Learned The Present: Issues Being Faced The Future: Research NeedsReferencesAuthor IndexSubject Index