Let's Talk
Make Effective Feedback Your Superpower
Published on 28. January 2021
Book
Paperback/Softback
304 pages
978-1-84794-349-1 (ISBN)
Description
'Brilliant . . . empowers you to create real behaviour change and lasting trust.' - Nir Eyal, bestselling author of HOOKED and INDISTRACTABLE
Critical feedback, delivered frequently and expertly, can be a game changer - it can turn average performers into the hardest workers and stars into superstars.
But fear of hurt feelings and awkward conversations often lead managers to hold back from offering crucial insights. According to recent studies, 44% of managers dread giving feedback, while 65% of employees wish their managers gave more.
In Let's Talk, Dr Therese Huston shows how to deliver feedback effectively and with confidence. Starting with the best ways to approach the evaluation process, Huston explains the importance of siding with the other person, stating your good intentions and working out what kind of critique your employees want most - do they want to be appreciated, coached or evaluated? Huston then delves into the six practical tools you need to deliver impactful feedback, including how to take steps to ensure unconscious bias doesn't leak into your appraisal.
Above all, Dr Huston offers a step-by-step plan to prove that productive, collaborative assessments are straightforward and not, as they sometimes seem, a Jedi mind trick. This handbook offers the tools to help anyone, from executives to teachers to coaches, to improve performance, trust and morale and make a once-dreaded task feel natural.
Critical feedback, delivered frequently and expertly, can be a game changer - it can turn average performers into the hardest workers and stars into superstars.
But fear of hurt feelings and awkward conversations often lead managers to hold back from offering crucial insights. According to recent studies, 44% of managers dread giving feedback, while 65% of employees wish their managers gave more.
In Let's Talk, Dr Therese Huston shows how to deliver feedback effectively and with confidence. Starting with the best ways to approach the evaluation process, Huston explains the importance of siding with the other person, stating your good intentions and working out what kind of critique your employees want most - do they want to be appreciated, coached or evaluated? Huston then delves into the six practical tools you need to deliver impactful feedback, including how to take steps to ensure unconscious bias doesn't leak into your appraisal.
Above all, Dr Huston offers a step-by-step plan to prove that productive, collaborative assessments are straightforward and not, as they sometimes seem, a Jedi mind trick. This handbook offers the tools to help anyone, from executives to teachers to coaches, to improve performance, trust and morale and make a once-dreaded task feel natural.
Reviews / Votes
Giving great feedback - whether recognition, coaching or evaluation - is a game-changer when it comes to helping each other do our best work. We know that. And yet, it's incredibly difficult to do it well, in a way that's useful, fair, and strengthen relationships. Let's Talk breaks down giving feedback with the latest research, relevant stories, and actionable frameworks that we can all apply to turn feedback into a personal superpower. -- Julie Zhuo, bestselling author of THE MAKING OF A MANAGER It's easy to go your whole career giving well-intentioned but useless feedback. This brilliant book identifies the most common mistakes managers make with surgical precision, and empowers you with ninja listening skills, emotional management techniques, and whip-smart scripts to create real behavior change and lasting trust. -- Nir Eyal, bestselling author of HOOKED and INDISTRACTABLE Imagine being known as the person who makes those around them both successful and happy. Mastering how to give good feedback is essential. This book helps you navigate through the competing theories to become a feedback-giving maestro. -- Michael Bungay Stanier, bestselling author of THE COACHING HABIT and THE ADVICE TRAP Therese Huston delivers a pep talk, toolkit, and decoding of employee behaviour, all in one. Using both stories and science, she leaves us wiser, braver, fairer, and better. This book is a gift that belongs within arm's reach of every manager at all times. -- Dolly Chugh, author of THE PERSON YOU MEAN TO BE and Associate Professor at NYU Stern If you've ever been afraid to deliver constructive criticism, this book is for you. It's full of practical examples and tactical tips to show you how to become an expert on giving feedback that works and the type of leader that everyone will want to follow. -- Liz Fosslien and Mollie West Duffy, authors of NO HARD FEELINGS I was impressed by Let's Talk's treatment of unconscious bias. The recommended practices allow managers to bypass influences of gender stereotypes that hinder the careers of strong women. -- Anthony Greenwald, bestselling co-author of BLINDSPOT: HIDDEN BIASES OF GOOD PEOPLE Rarely does an author make research so readable - and enjoyably instructive! You'll learn more about how you give feedback now versus how you can get better at it, engaging with people of all kinds. Therese's structure, descriptions, practices, and nuanced stories covering sensitive situations achieve something rare for a management book - entertainment, education, and humanity rolled into one. -- Joanna Barsh, bestselling author of HOW REMARKABLE WOMEN LEAD and GROW WHEREVER YOU WORK Let's Talk belongs in the hands of every supervisor who wants to give effective feedback. Full of practical suggestions undergirded by workplace research, this user-friendly guide will give you the tools you need to bring out the best in the people you work with. Highly recommended! -- Beverly Daniel Tatum, PhD., author of WHY ARE ALL THE BLACK KIDS SITTING TOGETHER IN THE CAFETERIA? AND OTHER CONVERSATIONS ABOUT RACE Breaks down the art of giving feedback into easy-to-understand principles and practices, peppered with helpful examples. * People Management *More details
Language
English
Place of publication
London
United Kingdom
Publishing group
Cornerstone
Target group
College/higher education
Professional and scholarly
Product notice
Paperback (UK-trade)
Dimensions
Height: 234 mm
Width: 153 mm
Thickness: 22 mm
Weight
372 gr
ISBN-13
978-1-84794-349-1 (9781847943491)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Person
Dr Therese Huston received her MS and PhD in Cognitive Psychology from Carnegie Mellon University. She is the founding director of the Center for Excellence in Teaching and Learning at Seattle University. Huston has written for The New York Times and Harvard Business Review and she regularly delivers talks for academic audiences, businesses and conferences. She has previously given talks at Microsoft, Amazon, TEDxStLouis and Harvard Business School.