PA's Handbook

Written by authors who run workshops for experienced secretaries, "The PA's Handbook" contains all the information a secretary needs to perform efficiently. It uses real-world examples to focus on the office of today and tomorrow, emphasizing the changing role of the secretary as a result of the introduction of new technology into the workplace. Coverage includes: the role of the executives and the PA's in the 1990s; setting up an office; people skills and customer care; writing in business; organizing events; meeting - overseas links, travel and export; finance; recruiting, supervising and selecting staff; and skills development. Within each topic there are checklists of the relevant tasks to be carried out by the secretary. This resource is designed to be suitable for all high level courses such as LCCI, PEI, RSA, NVQ Level IV.