
Talop Client Relationship Management
Way with Words (Publisher)
Published on 24. October 2013
Book
Paperback/Softback
76 pages
978-0-9920571-0-7 (ISBN)
Description
Client relationship management (CRM) results in great service to the client, but it is so much more than service with a smile. Recognizing that CRM needs to be embedded throughout all levels of an organization, Bill Howatt and Tyler Hayden, an international expert in developing teams and customer service, created an easy-to-use and relevant model (the H&H CRM Model). This model focuses on the two pillars of CRM: relationship building and client service. Neither can independently ensure client satisfaction. Together, they offer a sustainable means of providing CRM excellence. After reading this book you will understand the roles of clients, companies, and caretakers in relationship building ABCs (attitudes, behaviours, and consequences) of client service.
More details
Language
English
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 234 mm
Width: 156 mm
Thickness: 4 mm
Weight
118 gr
ISBN-13
978-0-9920571-0-7 (9780992057107)
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Schweitzer Classification