
SIX SIGMA in Bank
Critical Success Factors & Expected Benefits
Scholars' Press
Published on 4. April 2019
Book
Paperback/Softback
120 pages
978-3-330-65350-4 (ISBN)
Description
To ensure the best service and less waiting time, it is necessary for banks to implement Six Sigma. The essence of Six Sigma is the integration of four elements (customer, process, manpower and strategy) to provide management innovation. It facilitates less waiting time, less process length, improving the quality of the services rendered keeping customer satisfaction in mind. In this concern, this thesis has been conducted in four different banks in Sylhet in order to study and analyze the critical factors and expected benefits of six sigma implementation in Banks. The objective of the research is to identify and rank among the critical factors and expected benefits according to their criticality for the successful implementation of Six Sigma in banks.
More details
Language
English
Product notice
Paperback (trade)
Unsewn / adhesive bound
Dimensions
Height: 220 mm
Width: 150 mm
Thickness: 8 mm
Weight
197 gr
ISBN-13
978-3-330-65350-4 (9783330653504)
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Schweitzer Classification
Persons
Md. Farhad Hossain is an Industrial & Production Engineer. He is from Bangladesh. Completed his graduation from Shahjalal University of Science & Technology, Sylhet . He is a proud backbencher holding a poor CGPA. But, he believes , some birds aren't meant to be caged. He loves to think himself the bird with bright feathers !