12 Steps to Success Through Service
Published on 19. January 2000
Book
Paperback/Softback
180 pages
978-1-85252-340-4 (ISBN)
Description
Satisfying the customer is the most vital factor in business success and the main priority in any business must be to win and keep the customer. This book provides a complete programme to achieve success through service by following 12 crucial steps.
More details
Edition
New edition
Language
English
Place of publication
Cirencester
United Kingdom
Target group
Professional and scholarly
Edition type
New edition
Illustrations
illustrations
Dimensions
Height: 210 mm
ISBN-13
978-1-85252-340-4 (9781852523404)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Content
Decide on your core business; know your customer; create your vision; define your moments of truth; give good service to one another; manage the customer's experience; profit from complaints; stay close to your customer; design and market the service programme; set service criteria; reward and celebrate service excellence; develop the service programme.