Performance Measurement and Evaluation
1st Edition
Published on 20. March 1995
Book
Hardback
352 pages
978-0-8039-7958-1 (ISBN)
Description
Increasingly, managers are assuming direct responsibility for the assessment of organizational performance, as well as contributing to that performance itself. This book provides an invaluable theoretical and practical guide to the issues involved in the measurement and assessment of organizational performance. It is a multidisciplinary volume of key readings which recognize the many and complex factors involved in performance assessment.
Part One provides a critical framework for interpreting organizational performance, with an emphasis on management control. Part Two reviews several comprehensive approaches to performance measurement and includes sector-specific examples relating the organization to its technological, economic, political and social contexts. The third part examines strategic performance in a range of economic sectors, emphasizing the importance of measurement for both policy and practice.
The book is the Course Reader for The Open University course B889 Performance Measurement and Evaluation.
Part One provides a critical framework for interpreting organizational performance, with an emphasis on management control. Part Two reviews several comprehensive approaches to performance measurement and includes sector-specific examples relating the organization to its technological, economic, political and social contexts. The third part examines strategic performance in a range of economic sectors, emphasizing the importance of measurement for both policy and practice.
The book is the Course Reader for The Open University course B889 Performance Measurement and Evaluation.
Reviews / Votes
`The collection of papers contained within the book has a number of strengths. Many of the articles are very good and provide very detailed discussions of a number of important issues of performance measurement. In addition, the mix of theoretical and practical issues of performance measurement is one of the particular strengths of the book that reflects the original intention of the authors to produce a book containing articles with "a mix of description, prescription and reflection".... this is a good book that can be recommended to a variety of readers who want to gain a broad perspective of performance measurement. In addition, each of the articles contains a rich supply of references, which are likely to provide a useful source of additional research information should any reader wish to delve deeper into a particular performance measurement issue' - Journal of the Operational Research Society`This is a valuable collection of materials' - Ergonomics Abstracts
More details
Series
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 234 mm
Width: 156 mm
Weight
719 gr
ISBN-13
978-0-8039-7958-1 (9780803979581)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
PART ONE: THEMES AND FRAMEWORKS
Introduction - Jenny Lewis
The Performance Measurement Manifesto - R G Eccles
Organisational Control and Management Accounting - J Dent and M Ezzamel
Professionalizing Management and Managing Professionalization - M Reed and P Anthony
British Management in the 1980s
Ethical Dilemmas in Performance Appraisal Revisited - C Longenecker and D Ludwig
Industrialization and the Environment - A Changing Relationship - J Blunden
PART TWO: THE BUILDING BLOCKS OF PERFORMANCE MEASUREMENT
Introduction - Jacky Holloway
A National Customer Satisfaction Barometer - C Fornell
The Swedish Experience
Best Practices Benchmarking - R Dence
Measuring Manufacturing Performance - R H Hayes, S C Wheelwright and K B Clark
World Class Manufacturing - N Oliver, R Delbridge, D Jones and J Lowe
Further Evidence in the Lean Production Debate
Outcome-Related Performance Indicators and Organizational Control in the Public Sector - P Smith
Accounting for Europe - Success by 2000 AD? - A Simmonds and O Azi[gr]eres
PART THREE: STRATEGIC COMPARISONS
Introduction - Geoff Mallory
Measuring Strategic Performance - B Chakravarthy
Foundations of Corporate Success - How Business Strategies Add Value - J Kay
Degree Results - J Johnes and J Taylor
Differences between Universities
Operational Performance of Airlines - M Schefczyk
An Extension of Traditional Measurement Paradigms
Introduction - Jenny Lewis
The Performance Measurement Manifesto - R G Eccles
Organisational Control and Management Accounting - J Dent and M Ezzamel
Professionalizing Management and Managing Professionalization - M Reed and P Anthony
British Management in the 1980s
Ethical Dilemmas in Performance Appraisal Revisited - C Longenecker and D Ludwig
Industrialization and the Environment - A Changing Relationship - J Blunden
PART TWO: THE BUILDING BLOCKS OF PERFORMANCE MEASUREMENT
Introduction - Jacky Holloway
A National Customer Satisfaction Barometer - C Fornell
The Swedish Experience
Best Practices Benchmarking - R Dence
Measuring Manufacturing Performance - R H Hayes, S C Wheelwright and K B Clark
World Class Manufacturing - N Oliver, R Delbridge, D Jones and J Lowe
Further Evidence in the Lean Production Debate
Outcome-Related Performance Indicators and Organizational Control in the Public Sector - P Smith
Accounting for Europe - Success by 2000 AD? - A Simmonds and O Azi[gr]eres
PART THREE: STRATEGIC COMPARISONS
Introduction - Geoff Mallory
Measuring Strategic Performance - B Chakravarthy
Foundations of Corporate Success - How Business Strategies Add Value - J Kay
Degree Results - J Johnes and J Taylor
Differences between Universities
Operational Performance of Airlines - M Schefczyk
An Extension of Traditional Measurement Paradigms