Total Quality Management
Book
Paperback/Softback
320 pages
978-0-412-45420-2 (ISBN)
Description
This comprehensive textbook takes a critical view of Total Quality Management. The authors use real company data to examine how TQM programmes have failed, and assess how such programmes can achieve real returns on investment in the future.
This comprehensive textbook takes a critical view of Total Quality Management. The authors use real company data to examine how TQM programmes have failed, and assess how such programmes can achieve real returns on investment in the future.
This comprehensive textbook takes a critical view of Total Quality Management. The authors use real company data to examine how TQM programmes have failed, and assess how such programmes can achieve real returns on investment in the future.
More details
Language
English
Place of publication
London
United Kingdom
Target group
College/higher education
Professional and scholarly
Illustrations
10 line illustrations
Dimensions
Height: 234 mm
Width: 156 mm
Weight
333 gr
ISBN-13
978-0-412-45420-2 (9780412454202)
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Schweitzer Classification
Persons
Content
The strategic importance of quality; the human dimension - the individual, the group, the organization; the technical dimension - tools for organizational analysis, tools for quality planning, tools for controlling quality, performance measurement, national and international standards; case studies; lessons from experience.