Engineering Service Systems in the Digital Age
Published on 18. April 2019
Book
Paperback/Softback
XIX, 314 pages
978-3-658-26202-0 (ISBN)
Description
Benedikt S. Höckmayr explores the unique characteristics of service systems in the digital age and provides generalizable guidelines for engineering these complex entities. The author contributes towards understanding the socio-technical mechanisms that lead to according novel digitally enabled service offerings, together with paving the way for the maturation of a body of design knowledge for their systematic and structured development. Grounded in the worldview of Design Science Research as a problem-solving paradigm, the knowledge contribution provides innovation and service managers with evidence-based design knowledge that is attuned to be applied in everyday business contexts.
More details
Series
Edition
2019 ed.
Language
English
Place of publication
Wiesbaden
Germany
Publishing group
Springer Fachmedien Wiesbaden GmbH
Target group
Professional and scholarly
Illustrations
1 s/w Abbildung
XIX, 314 p. 1 illus.
Dimensions
Height: 210 mm
Width: 148 mm
Thickness: 19 mm
Weight
436 gr
ISBN-13
978-3-658-26202-0 (9783658262020)
DOI
10.1007/978-3-658-26203-7
Schweitzer Classification
Other editions
Additional editions
Benedikt S. Höckmayr
Engineering Service Systems in the Digital Age
E-Book
04/2019
1st Edition
Springer Gabler
€53.49
Available for download
Person
Benedikt S. Höckmayr works as an innovation management researcher, project manager and lecturer at the University of Erlangen-Nuremberg. He received his PhD in economic sciences from Prof. Dr. Kathrin M. Moeslein at the Department of Information Systems, Chair of Information Systems - Innovation & Value Creation.
Content
Objectives of this Research.- Grounding of the Research.- Consuming and Producing Knowledge.- Advancing Design Knowledge.- Shaping a Body of Design Knowledge.- Reflections on the Research.