Quality, Innovation and Measurement in the Public Sector
Published in February 1996
Book
Paperback/Softback
301 pages
978-3-631-48987-1 (ISBN)
Description
In most OECD countries, public organizations have made first experiences with quality management, performance measurement and innovations. So far, however, little efforts have been made to assess the result of these pilot projects. This book tries to address this issue in a customer-oriented way. It is the result of the 4th International Speyer Workshop at the Research Institute of Public Administration in 1994. The first part of the volume gives a comprehensive survey of new developments in quality management and performance measurement in the British, Belgian, Austrian, Finnish and German public administration. The second part focuses on the role of innovations in the public sector. Experts from Canada report the findings of empirical research about the impetus and obstacles to innovations. Other papers discuss the diffusion of administrative innovations and organizational learning in the case of IT innovations.
More details
Persons
The Editors: Hermann Hill is a former minister of Rhineland-Palatinate. After studying Law and Administrative Sciences he finally became a professor of Public and Administrative Law. At present he holds the equivalent chair at the Post-Graduate-School of Administrative Sciences, Speyer.
Helmut Klages was trained as an economist. He has been teaching for many years as a professor of Sociology at the Post-Graduate-School of Administrative Sciences, Speyer.
Elke Löffler (M.A., A.M.) studied Economics and Political Science at the Universities of Tübingen, Germany, and St. Louis, USA. She currently works as a research fellow and Ph.D. candidate at the Research Institute for Public Administration, Speyer.
The Contributors: Arie Halachmi, Frederick F. Ridley, Tony Bovaird, Maili Mustonen, Philippe Vermeulen, Elisabeth Dearing, Helmut Klages and Kai Masser, Elke Löffler, Torben Beck Jørgensen, Margaret F. Reid, Nada Korac-Boisvert, Sandford Borins, Otto Brodtrick.
Helmut Klages was trained as an economist. He has been teaching for many years as a professor of Sociology at the Post-Graduate-School of Administrative Sciences, Speyer.
Elke Löffler (M.A., A.M.) studied Economics and Political Science at the Universities of Tübingen, Germany, and St. Louis, USA. She currently works as a research fellow and Ph.D. candidate at the Research Institute for Public Administration, Speyer.
The Contributors: Arie Halachmi, Frederick F. Ridley, Tony Bovaird, Maili Mustonen, Philippe Vermeulen, Elisabeth Dearing, Helmut Klages and Kai Masser, Elke Löffler, Torben Beck Jørgensen, Margaret F. Reid, Nada Korac-Boisvert, Sandford Borins, Otto Brodtrick.
Content
Contents: Quality Management - Measurement of Organizational Performance - Benchmarking - Innovations in the Public Sector - Role of IT - ISO 9000.