Operations Strategy
Description
Written by leading authors in the field. Packed with original cases that connect key concepts, this book provides students with core tools and techniques to enable them to design and implement a successful operations strategy. Built on sound academic research and industry best-practice this is an invaluable resource for all students.
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Persons
Alex Hill is Associate Professor, Kingston Business School, UK.
Content
PART I: INTRODUCTION.- 1. An Introduction to Operations Strategy.- PART II: DEVELOPING AN OPERATIONS STRATEGY.- 2. Creating Value for an Organisation.- 3. Developing an Operations Strategy: Principles and Concepts.- 4. Developing an Operations Strategy: Methodology.- PART III: IMPLEMENTING AN OPERATIONS STRATEGY.- 5. Delivering services.- 6. Making products.- 7. Service and Product Profiling.- 8. Focusing Operations: Principles, Concepts and Methodology.- 9. Make or Buy and Managing the Supply Chain.- PART IV: DRIVING BUSINESS PERFORMANCE.- 10. Developing Infrastructure.- 11. Measuring Performance.- 12. Developing a Business Case.- 13. Conclusion: Future Directions.