
Flying High in a Competitive Industry
Secrets of the World's Leading Airline
McGraw-Hill Professional (Publisher)
2nd Edition
Published on 16. January 2009
Book
Hardback
256 pages
978-0-07-128196-6 (ISBN)
Description
Singapore Airlines (SIA) is widely acknowledged as one of the world's leading airlines, if not the best airline, globally. This book provides insights into a simple but intriguing question: How has SIA managed to outperform other flag-carriers for decades in an industry where it is notoriously difficult to succeed consistently? This updated second edition of "Flying High in a Competitive Industry" begins with an analysis of the airline industry and its key trends, moving on to a broad outline of SIA's strategic drivers of success. Empirical research was conducted at SIA to gain a deeper understanding of its strategy, core competencies and internal organisation, innovation processes and human resource practices, in order to instill strategy lessons that can inform the strategies of any organisation competing in intensely competitive industries. This book ends with some strategic lessons that apply to any organisation that aims to achieve sustainable success in hypercompetitive markets.
More details
Edition
2nd edition
Language
English
Place of publication
United States
Publishing group
McGraw-Hill Education - Europe
Dimensions
Height: 235 mm
Width: 159 mm
Thickness: 26 mm
Weight
1 gr
ISBN-13
978-0-07-128196-6 (9780071281966)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
New Page 1Loizos Heracleous holds a Chair in Strategy at Warwick Business School. He is also an Associate Fellow of Templeton College and the Said Business School at Oxford University. He has lived and worked in Asia for eight years, in his previous post as associate professor of business policy at the National University of Singapore (NUS). Dr Heracleous earned his Ph.D. at the Judge Institute of Management Studies, University of Cambridge. He is the author of Strategy and Organization: Realizing Strategic Management, (2003, Cambridge University Press) and Discourse, Interpretation, Organization (2006, Cambridge University Press) as well as the co-author of Business Strategy in Asia: A Casebook (2004, Thomson Learning).
Jochen Wirtz is an associate professor of marketing at NUS, the founding director of the UCLA - NUS Executive MBA Program, and an Associate Fellow of the Sai?d Business School, University of Oxford.Dr Wirtz is a leading authority in the field of services marketing. Services Marketing - People, Technology, Strategy, (2007, 6th edition, Prentice Hall), which he co-authored with Professor Christopher Lovelock, is the best-selling services marketing text book worldwide, and Essentials of Services Marketing (2009, Prentice Hall), which he co-wrote with Lovelock and Professor Patricia Chew, is the worlds first full-colour services marketing text.
Nitin Pangarkar is an associate professor of business policy at NUS Business School. Previously, he held academic positions at the University of Minnesota (USA) and the Helsinki School of Economics (Finland). His research interests lie in the areas of strategic management and international business - specifically cross-border strategic alliances and global strategy. Dr Pangarkars research has been presented in several international conferences around the world and published in more than 30 international journal articles, conference proceedings, cases, and books. He is a member of several professional organisations and serves as the vice president of the Asia Academy of Management, the leading regional association for management scholars in Asia. He also serves on the editorial boards of two international journals.
Jochen Wirtz is an associate professor of marketing at NUS, the founding director of the UCLA - NUS Executive MBA Program, and an Associate Fellow of the Sai?d Business School, University of Oxford.Dr Wirtz is a leading authority in the field of services marketing. Services Marketing - People, Technology, Strategy, (2007, 6th edition, Prentice Hall), which he co-authored with Professor Christopher Lovelock, is the best-selling services marketing text book worldwide, and Essentials of Services Marketing (2009, Prentice Hall), which he co-wrote with Lovelock and Professor Patricia Chew, is the worlds first full-colour services marketing text.
Nitin Pangarkar is an associate professor of business policy at NUS Business School. Previously, he held academic positions at the University of Minnesota (USA) and the Helsinki School of Economics (Finland). His research interests lie in the areas of strategic management and international business - specifically cross-border strategic alliances and global strategy. Dr Pangarkars research has been presented in several international conferences around the world and published in more than 30 international journal articles, conference proceedings, cases, and books. He is a member of several professional organisations and serves as the vice president of the Asia Academy of Management, the leading regional association for management scholars in Asia. He also serves on the editorial boards of two international journals.
Content
Preface
Chapter 1 The Airline Industry: Economics and Strategic Trends
Chapter 2 Airline Industry Structure: Disastrous Performance and the Route to Success
Chapter 3 Key Drivers of SIA's Performance: A Strategic Choice and Resource Deployment Perspective
Chapter 4 Achieving Cost-Effective Service Excellence at Singapore Airlines
Chapter 5 Innovation as a Key to Sustained Service Excellence
Chapter 6 Managing People Effectively to Deliver Sustained Service Excellence
Chapter 7 How to Win in Cut-Throat Industries I: Achieving Strategic Alignment
Chapter 8 How to Win in Cut-Throat Industries II: Strategy, Competencies, Innovation and Culture
Case Study Strategy and Organisation at Singapore Airlines - Creating a Global Champion
Chapter 1 The Airline Industry: Economics and Strategic Trends
Chapter 2 Airline Industry Structure: Disastrous Performance and the Route to Success
Chapter 3 Key Drivers of SIA's Performance: A Strategic Choice and Resource Deployment Perspective
Chapter 4 Achieving Cost-Effective Service Excellence at Singapore Airlines
Chapter 5 Innovation as a Key to Sustained Service Excellence
Chapter 6 Managing People Effectively to Deliver Sustained Service Excellence
Chapter 7 How to Win in Cut-Throat Industries I: Achieving Strategic Alignment
Chapter 8 How to Win in Cut-Throat Industries II: Strategy, Competencies, Innovation and Culture
Case Study Strategy and Organisation at Singapore Airlines - Creating a Global Champion