PMP: Project Management Professional Exam Study Guide
Project Management Professional Exam Study Guide, Seventh Edition
7th Edition
Published on 1. July 2013
Book
Paperback/Softback
696 pages
978-1-118-53182-2 (ISBN)
Description
The ultimate package for preparing you to take the PMP exam
Project management is one of the most desired skills in today's IT marketplace and the Project Management Professional (PMP) exam reflects your level of proficiency and preparedness as a project manager. This comprehensive study guide features the Sybex test engine with two practice PMP exams, electronic flashcards, two hours of audio review, as well as two bonus Certified Associate in Project Management (CAPM) exams. The book covers a wide-range of project management and exam topics, concepts, and key terms. Not only does this must-have resource reflect the very latest version of the exam, it is written by popular project management expert Kim Heldman, who is the author of the six previous editions of this top-selling book.
* Prepares you to take the Project Management Professional (PMP) exam as well as the Certified Associate in Project Management (CAPM) exam, both offered by the Project Management Institute (PMI)
* Covers all exam topic areas plus a wide range of project management processes, concepts, and key terms
* Uses real-world scenarios and How This Applies to Your Current Project sidebars to fully illustrate concepts
* Readers get access to invaluable study tools with testing software, practice exams, electronic flashcards, and over two hours of audio review
PMP: Project Management Professional Exam Study Guide, Seventh Edition helps you prepare for the PMP exam and also serves as an essential resource for becoming a more astute project manager.
Project management is one of the most desired skills in today's IT marketplace and the Project Management Professional (PMP) exam reflects your level of proficiency and preparedness as a project manager. This comprehensive study guide features the Sybex test engine with two practice PMP exams, electronic flashcards, two hours of audio review, as well as two bonus Certified Associate in Project Management (CAPM) exams. The book covers a wide-range of project management and exam topics, concepts, and key terms. Not only does this must-have resource reflect the very latest version of the exam, it is written by popular project management expert Kim Heldman, who is the author of the six previous editions of this top-selling book.
* Prepares you to take the Project Management Professional (PMP) exam as well as the Certified Associate in Project Management (CAPM) exam, both offered by the Project Management Institute (PMI)
* Covers all exam topic areas plus a wide range of project management processes, concepts, and key terms
* Uses real-world scenarios and How This Applies to Your Current Project sidebars to fully illustrate concepts
* Readers get access to invaluable study tools with testing software, practice exams, electronic flashcards, and over two hours of audio review
PMP: Project Management Professional Exam Study Guide, Seventh Edition helps you prepare for the PMP exam and also serves as an essential resource for becoming a more astute project manager.
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Kim Heldman
PMP Project Management Professional Exam Study Guide
Project Management Professional Exam Study Guide
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Person
Kim Heldman, PMP, is a Business Relationship Manager for the Regional Transportation District in Denver, Colorado. She has over 20 years of experience in project management and consulting. Kim is the author of several books on project management, including Project Management JumpStart and the six previous editions of the bestselling PMP: Project Management Professional Exam Study Guide. You can visit her website at www.kimheldman.com.
Content
Introduction xxv
Assessment Test xxxvi
Chapter 1 What Is a Project? 1
Is It a Project? 2
Projects versus Operations 3
Stakeholders 5
Project Characteristics 7
What Is Project Management? 7
Programs 8
Portfolios 9
Project Management Offices 10
Skills Every Good Project Manager Needs 12
Communication Skills 13
Organizational and Planning Skills 13
Conflict Management Skills 14
Negotiation and Influencing Skills 14
Leadership Skills 15
Team-Building and Motivating Skills 15
Role of a Project Manager 16
Understanding Organizational Structures 16
Functional Organizations 17
Projectized Organizations 20
Matrix Organizations 22
Project-Based Organizations 26
Understanding Project Life Cycles and Project
Management Processes 26
Project Phases and Project Life Cycles 27
Project Management Process Groups 30
Understanding How This Applies to Your Next Project 36
Summary 36
Exam Essentials 37
Key Terms 39
Review Questions 40
Chapter 2 Creating the Project Charter 45
Exploring the Project Management Knowledge Areas 47
Project Integration Management 49
Project Scope Management 50
Project Time Management 51
Project Cost Management 51
Project Quality Management 52
Project Human Resource Management 53
Project Communications Management 54
Project Risk Management 55
Project Procurement Management 55
Project Stakeholder Management 56
Understanding How Projects Come About 56
Needs and Demands 57
Feasibility Studies 59
Performing Project Selection and Assessment 60
Using Project Selection Methods 62
Kicking Off the Project Charter 70
Project Statement of Work 71
Business Case 72
Agreements 73
Enterprise Environmental Factors 73
Organizational Process Assets 74
Tools and Techniques 75
Formalizing and Publishing the Project Charter 76
Pulling the Project Charter Together 76
Key Stakeholders 77
Project Charter Sign-Off 79
Identifying Stakeholders 79
Identify Stakeholders Inputs 79
Stakeholder Analysis 80
Stakeholder Register and Strategy 83
Introducing the Kitchen Heaven Project Case Study 83
Understanding How This Applies to Your Next Project 87
Summary 88
Exam Essentials 89
Key Terms 91
Review Questions 92
Chapter 3 Developing the Project Scope Statement 97
Developing the Project Management Plan 99
Developing Inputs 99
Documenting the Project Management Plan 101
Plan Scope Management 104
Understanding the Plan Scope Management Inputs 105
Using Plan Scope Management Tools and Techniques 106
Documenting the Scope Management Plan 106
Documenting the Requirements Management Plan 107
Collecting Requirements 108
Using the Tools and Techniques of the Collect Requirements Process 110
Documenting Requirements 112
Defining Scope 115
Product Analysis 116
Alternatives Generation 117
Writing the Project Scope Statement 118
Understanding the Scope Statement Components 118
Approving and Publishing the Project
Scope Statement 125
Updating the Project Documents 125
Creating the Work Breakdown Structure 127
Gathering the WBS Inputs 128
Decomposing the Deliverables 128
Constructing the WBS 129
Creating WBS Process Outputs 137
Understanding How This Applies to Your Next Project 141
Summary 143
Exam Essentials 144
Key Terms 145
Review Questions 146
Chapter 4 Creating the Project Schedule 153
Creating the Schedule Management Plan 154
Defining Activities 155
Define Activities Process Inputs 156
Tools and Techniques for Defining Activities 156
Define Activities Outputs 157
Understanding the Sequence Activities Process 158
Sequence Activities Tools and Techniques 159
Sequence Activities Outputs 164
Estimating Activity Resources 164
Estimate Activity Resources Inputs 165
Estimate Activity Resources Tools and Techniques 166
Estimate Activity Resources Outputs 167
Estimating Activity Durations 167
Estimate Activity Durations Inputs 168
Estimate Activity Durations Tools and Techniques 168
Estimate Activity Durations Outputs 172
Developing the Project Schedule 173
Develop Schedule Inputs 174
Develop Schedule Tools and Techniques 175
Scheduling Process Outputs 188
Understanding How This Applies to Your Next Project 196
Summary 197
Exam Essentials 198
Key Terms 200
Review Questions 202
Chapter 5 Developing the Project Budget and Communicating the Plan 207
Creating the Project Cost Management Plan 208
Performing Plan Cost Management 209
Creating the Cost Management Plan 209
Estimating Costs 211
Estimate Costs Inputs 211
Tools and Techniques to Estimate Costs 214
Estimate Costs Process Outputs 216
Establishing the Cost Baseline 217
Determine Budget Inputs 218
Determine Budget Tools and Techniques 219
Determine Budget Process Outputs 220
Understanding Stakeholders 223
Analyzing Stakeholders 224
Stakeholder Management Plan 225
Communicating the Plan 225
Plan Communications Management Inputs 226
Tools and Techniques for Plan Communications Management 227
Plan Communications Management Outputs 231
Understanding How This Applies to Your Next Project 235
Summary 235
Exam Essentials 236
Key Terms 238
Review Questions 239
Chapter 6 Risk Planning 245
Planning for Risks 246
Planning Your Risk Management 247
Plan Risk Management Inputs 248
Tools and Techniques for Plan
Risk Management 249
Creating the Risk Management Plan 250
Identifying Potential Risk 255
Identify Risks Inputs 256
Tools and Techniques for Identify Risks 258
Identify Risks Outputs 264
Analyzing Risks Using Qualitative Techniques 265
Perform Qualitative Risk Analysis Inputs 266
Tools and Techniques for Perform Qualitative Risk Analysis 266
Ranking Risks in the Risk Register 273
Quantifying Risk 274
Tools and Techniques for Perform Quantitative Risk Analysis 275
Perform Quantitative Risk Analysis Outputs 279
Developing a Risk Response Plan 280
Tools and Techniques for Plan Risk Responses 281
Plan Risk Responses Outputs 285
Understanding How This Applies to Your Next Project 290
Summary 291
Exam Essentials 292
Key Terms 293
Review Questions 294
Chapter 7 Planning Project Resources 299
Procurement Planning 300
Plan Procurement Management Inputs 301
Tools and Techniques for Plan Procurement Management 303
Plan Procurement Management Outputs 308
Developing the Human Resource Management Plan 313
Plan Human Resource Management Inputs 313
Plan Human Resource Management Tools and Techniques 316
Plan Human Resource Management Outputs 318
Quality Planning 321
Plan Quality Management Inputs 321
Tools and Techniques for Plan Quality Management 323
Plan Quality Management Outputs 331
Bringing It All Together 334
Understanding How This Applies to Your Next Project 338
Summary 339
Exam Essentials 340
Key Terms 342
Review Questions 344
Chapter 8 Developing the Project Team 349
Directing and Managing Project Work 350
Executing Inputs 352
Tools and Techniques of Direct and Manage Project Work 353
Outputs of Direct and Manage Project Work 353
Acquiring the Project Team 357
Tools and Techniques of Acquire Project Team 358
Outputs of Acquire Project Team 359
Developing the Project Team 361
Tools and Techniques of Develop Project Team 362
Outputs of Develop Project Team 377
Managing Project Teams 378
Tools and Techniques for Managing Teams 378
Managing Project Team Outputs 383
Understanding How This Applies to Your Next Project 386
Summary 387
Exam Essentials 388
Key Terms 389
Review Questions 390
Chapter 9 Conducting Procurements and Sharing Information 395
Conducting Procurements 396
Conduct Procurements Tools and Techniques 397
Conduct Procurements Outputs 403
Laying Out Quality Assurance Procedures 406
Inputs to Perform Quality Assurance 406
Perform Quality Assurance Tools and Techniques 407
Perform Quality Assurance Outputs 409
Managing Project Information 410
Tools and Techniques of Manage Communications 411
Output of Manage Communications 415
Managing Stakeholder Engagement 417
Manage Stakeholder Engagement Inputs 417
Tools and Techniques for Manage Stakeholder Engagement 418
Manage Stakeholder Engagement Outputs 418
Understanding How This Applies to Your Next Project 422
Summary 423
Exam Essentials 423
Key Terms 425
Review Questions 426
Chapter 10 Measuring and Controlling Project Performance 433
Monitoring and Controlling Project Work 436
Monitor and Control Project Work Inputs 437
Monitor and Control Project Work Outputs 439
Controlling Procurements 441
Controlling Procurements Inputs 442
Controlling Procurements Tools and Techniques 443
Managing Control Procurements Outputs 445
Controlling Communications 448
Control Communications Inputs 449
Control Communications Tools and Techniques 449
Control Communications Outputs 451
Managing Perform Integrated Change Control 453
How Change Occurs 454
Change Control Concerns 455
Configuration Control 456
Change Control System 457
Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs 460
Controlling Stakeholder Engagement 462
Understanding How This Applies to Your Next Project 465
Summary 466
Exam Essentials 466
Key Terms 468
Review Questions 469
Chapter 11 Controlling Work Results 475
Monitoring and Controlling Risk 476
Control Risks Inputs 477
Control Risks Tools and Techniques 478
Control Risks Outputs 479
Managing Cost Changes 480
Control Costs Inputs 480
Control Costs Tools and Techniques 481
Control Costs Outputs 492
Monitoring and Controlling
Schedule Changes 495
Control Schedule Inputs 495
Control Schedule Tools and Techniques 496
Control Schedule Outputs 497
Utilizing Control Quality Techniques 498
Control Quality Inputs 499
Control Quality Tools and Techniques 499
Control Quality Outputs 507
Validating Project Scope 508
Controlling Scope 509
Control Scope Inputs 510
Control Scope Tools and Techniques 510
Control Scope Outputs 510
Understanding How This Applies to Your Next Project 513
Summary 515
Exam Essentials 515
Key Terms 517
Review Questions 518
Chapter 12 Closing the Project and Applying Professional Responsibility 523
Formulating Project Closeout 524
Characteristics of Closing 525
Project Endings 525
Closing Out the Project 528
Administrative Closure Procedures 529
Close Project or Phase Inputs 530
Close Project or Phase Tools and Techniques 530
Close Project or Phase Outputs 531
Closing Out the Procurements 534
Close Procurements Inputs 535
Close Procurements Tools and Techniques 535
Close Procurements Outputs 535
Celebrate! 537
Releasing Project Team Members 537
Balancing Stakeholders' Interests at Project Close 537
Competing Needs 538
Dealing with Issues and Problems 538
Balancing Constraints 539
Professional Responsibility 541
Responsibility 541
Respect 544
Fairness 547
Honesty 550
Role Delineation Study 552
Applying Professional Knowledge 552
Project Management Knowledge 552
Education Providers 553
Industry Knowledge 553
Understanding How This Applies to Your Next Project 557
Summary 558
Exam Essentials 560
Key Terms 561
Review Questions 562
Appendix A Answers to Review Questions 569
Chapter 1: What Is a Project? 570
Chapter 2: Creating the Project Charter 571
Chapter 3: Developing the Project Scope Statement 572
Chapter 4: Creating the Project Schedule 574
Chapter 5: Developing the Project Budget and Communicating the Plan 576
Chapter 6: Risk Planning 577
Chapter 7: Planning Project Resources 579
Chapter 8: Developing the Project Team 580
Chapter 9: Conducting Procurements and Sharing Information 582
Chapter 10: Measuring and Controlling Project Performance 583
Chapter 11: Controlling Work Results 585
Chapter 12: Closing the Project and Applying Professional Responsibility 586
Appendix B Process Inputs and Outputs 589
Initiating Processes 590
Planning Processes 591
Executing Processes 601
Monitoring and Controlling Processes 604
Closing Processes 609
Appendix C About the Additional Study Tools 611
Additional Study Tools 612
Sybex Test Engine 612
Electronic Flashcards 612
PDF of Glossary of Terms 612
Adobe Reader 612
Audio Files 613
System Requirements 613
Using the Study Tools 613
Troubleshooting 613
Customer Care 614
Index 615
Assessment Test xxxvi
Chapter 1 What Is a Project? 1
Is It a Project? 2
Projects versus Operations 3
Stakeholders 5
Project Characteristics 7
What Is Project Management? 7
Programs 8
Portfolios 9
Project Management Offices 10
Skills Every Good Project Manager Needs 12
Communication Skills 13
Organizational and Planning Skills 13
Conflict Management Skills 14
Negotiation and Influencing Skills 14
Leadership Skills 15
Team-Building and Motivating Skills 15
Role of a Project Manager 16
Understanding Organizational Structures 16
Functional Organizations 17
Projectized Organizations 20
Matrix Organizations 22
Project-Based Organizations 26
Understanding Project Life Cycles and Project
Management Processes 26
Project Phases and Project Life Cycles 27
Project Management Process Groups 30
Understanding How This Applies to Your Next Project 36
Summary 36
Exam Essentials 37
Key Terms 39
Review Questions 40
Chapter 2 Creating the Project Charter 45
Exploring the Project Management Knowledge Areas 47
Project Integration Management 49
Project Scope Management 50
Project Time Management 51
Project Cost Management 51
Project Quality Management 52
Project Human Resource Management 53
Project Communications Management 54
Project Risk Management 55
Project Procurement Management 55
Project Stakeholder Management 56
Understanding How Projects Come About 56
Needs and Demands 57
Feasibility Studies 59
Performing Project Selection and Assessment 60
Using Project Selection Methods 62
Kicking Off the Project Charter 70
Project Statement of Work 71
Business Case 72
Agreements 73
Enterprise Environmental Factors 73
Organizational Process Assets 74
Tools and Techniques 75
Formalizing and Publishing the Project Charter 76
Pulling the Project Charter Together 76
Key Stakeholders 77
Project Charter Sign-Off 79
Identifying Stakeholders 79
Identify Stakeholders Inputs 79
Stakeholder Analysis 80
Stakeholder Register and Strategy 83
Introducing the Kitchen Heaven Project Case Study 83
Understanding How This Applies to Your Next Project 87
Summary 88
Exam Essentials 89
Key Terms 91
Review Questions 92
Chapter 3 Developing the Project Scope Statement 97
Developing the Project Management Plan 99
Developing Inputs 99
Documenting the Project Management Plan 101
Plan Scope Management 104
Understanding the Plan Scope Management Inputs 105
Using Plan Scope Management Tools and Techniques 106
Documenting the Scope Management Plan 106
Documenting the Requirements Management Plan 107
Collecting Requirements 108
Using the Tools and Techniques of the Collect Requirements Process 110
Documenting Requirements 112
Defining Scope 115
Product Analysis 116
Alternatives Generation 117
Writing the Project Scope Statement 118
Understanding the Scope Statement Components 118
Approving and Publishing the Project
Scope Statement 125
Updating the Project Documents 125
Creating the Work Breakdown Structure 127
Gathering the WBS Inputs 128
Decomposing the Deliverables 128
Constructing the WBS 129
Creating WBS Process Outputs 137
Understanding How This Applies to Your Next Project 141
Summary 143
Exam Essentials 144
Key Terms 145
Review Questions 146
Chapter 4 Creating the Project Schedule 153
Creating the Schedule Management Plan 154
Defining Activities 155
Define Activities Process Inputs 156
Tools and Techniques for Defining Activities 156
Define Activities Outputs 157
Understanding the Sequence Activities Process 158
Sequence Activities Tools and Techniques 159
Sequence Activities Outputs 164
Estimating Activity Resources 164
Estimate Activity Resources Inputs 165
Estimate Activity Resources Tools and Techniques 166
Estimate Activity Resources Outputs 167
Estimating Activity Durations 167
Estimate Activity Durations Inputs 168
Estimate Activity Durations Tools and Techniques 168
Estimate Activity Durations Outputs 172
Developing the Project Schedule 173
Develop Schedule Inputs 174
Develop Schedule Tools and Techniques 175
Scheduling Process Outputs 188
Understanding How This Applies to Your Next Project 196
Summary 197
Exam Essentials 198
Key Terms 200
Review Questions 202
Chapter 5 Developing the Project Budget and Communicating the Plan 207
Creating the Project Cost Management Plan 208
Performing Plan Cost Management 209
Creating the Cost Management Plan 209
Estimating Costs 211
Estimate Costs Inputs 211
Tools and Techniques to Estimate Costs 214
Estimate Costs Process Outputs 216
Establishing the Cost Baseline 217
Determine Budget Inputs 218
Determine Budget Tools and Techniques 219
Determine Budget Process Outputs 220
Understanding Stakeholders 223
Analyzing Stakeholders 224
Stakeholder Management Plan 225
Communicating the Plan 225
Plan Communications Management Inputs 226
Tools and Techniques for Plan Communications Management 227
Plan Communications Management Outputs 231
Understanding How This Applies to Your Next Project 235
Summary 235
Exam Essentials 236
Key Terms 238
Review Questions 239
Chapter 6 Risk Planning 245
Planning for Risks 246
Planning Your Risk Management 247
Plan Risk Management Inputs 248
Tools and Techniques for Plan
Risk Management 249
Creating the Risk Management Plan 250
Identifying Potential Risk 255
Identify Risks Inputs 256
Tools and Techniques for Identify Risks 258
Identify Risks Outputs 264
Analyzing Risks Using Qualitative Techniques 265
Perform Qualitative Risk Analysis Inputs 266
Tools and Techniques for Perform Qualitative Risk Analysis 266
Ranking Risks in the Risk Register 273
Quantifying Risk 274
Tools and Techniques for Perform Quantitative Risk Analysis 275
Perform Quantitative Risk Analysis Outputs 279
Developing a Risk Response Plan 280
Tools and Techniques for Plan Risk Responses 281
Plan Risk Responses Outputs 285
Understanding How This Applies to Your Next Project 290
Summary 291
Exam Essentials 292
Key Terms 293
Review Questions 294
Chapter 7 Planning Project Resources 299
Procurement Planning 300
Plan Procurement Management Inputs 301
Tools and Techniques for Plan Procurement Management 303
Plan Procurement Management Outputs 308
Developing the Human Resource Management Plan 313
Plan Human Resource Management Inputs 313
Plan Human Resource Management Tools and Techniques 316
Plan Human Resource Management Outputs 318
Quality Planning 321
Plan Quality Management Inputs 321
Tools and Techniques for Plan Quality Management 323
Plan Quality Management Outputs 331
Bringing It All Together 334
Understanding How This Applies to Your Next Project 338
Summary 339
Exam Essentials 340
Key Terms 342
Review Questions 344
Chapter 8 Developing the Project Team 349
Directing and Managing Project Work 350
Executing Inputs 352
Tools and Techniques of Direct and Manage Project Work 353
Outputs of Direct and Manage Project Work 353
Acquiring the Project Team 357
Tools and Techniques of Acquire Project Team 358
Outputs of Acquire Project Team 359
Developing the Project Team 361
Tools and Techniques of Develop Project Team 362
Outputs of Develop Project Team 377
Managing Project Teams 378
Tools and Techniques for Managing Teams 378
Managing Project Team Outputs 383
Understanding How This Applies to Your Next Project 386
Summary 387
Exam Essentials 388
Key Terms 389
Review Questions 390
Chapter 9 Conducting Procurements and Sharing Information 395
Conducting Procurements 396
Conduct Procurements Tools and Techniques 397
Conduct Procurements Outputs 403
Laying Out Quality Assurance Procedures 406
Inputs to Perform Quality Assurance 406
Perform Quality Assurance Tools and Techniques 407
Perform Quality Assurance Outputs 409
Managing Project Information 410
Tools and Techniques of Manage Communications 411
Output of Manage Communications 415
Managing Stakeholder Engagement 417
Manage Stakeholder Engagement Inputs 417
Tools and Techniques for Manage Stakeholder Engagement 418
Manage Stakeholder Engagement Outputs 418
Understanding How This Applies to Your Next Project 422
Summary 423
Exam Essentials 423
Key Terms 425
Review Questions 426
Chapter 10 Measuring and Controlling Project Performance 433
Monitoring and Controlling Project Work 436
Monitor and Control Project Work Inputs 437
Monitor and Control Project Work Outputs 439
Controlling Procurements 441
Controlling Procurements Inputs 442
Controlling Procurements Tools and Techniques 443
Managing Control Procurements Outputs 445
Controlling Communications 448
Control Communications Inputs 449
Control Communications Tools and Techniques 449
Control Communications Outputs 451
Managing Perform Integrated Change Control 453
How Change Occurs 454
Change Control Concerns 455
Configuration Control 456
Change Control System 457
Perform Integrated Change Control Inputs, Tools and Techniques, and Outputs 460
Controlling Stakeholder Engagement 462
Understanding How This Applies to Your Next Project 465
Summary 466
Exam Essentials 466
Key Terms 468
Review Questions 469
Chapter 11 Controlling Work Results 475
Monitoring and Controlling Risk 476
Control Risks Inputs 477
Control Risks Tools and Techniques 478
Control Risks Outputs 479
Managing Cost Changes 480
Control Costs Inputs 480
Control Costs Tools and Techniques 481
Control Costs Outputs 492
Monitoring and Controlling
Schedule Changes 495
Control Schedule Inputs 495
Control Schedule Tools and Techniques 496
Control Schedule Outputs 497
Utilizing Control Quality Techniques 498
Control Quality Inputs 499
Control Quality Tools and Techniques 499
Control Quality Outputs 507
Validating Project Scope 508
Controlling Scope 509
Control Scope Inputs 510
Control Scope Tools and Techniques 510
Control Scope Outputs 510
Understanding How This Applies to Your Next Project 513
Summary 515
Exam Essentials 515
Key Terms 517
Review Questions 518
Chapter 12 Closing the Project and Applying Professional Responsibility 523
Formulating Project Closeout 524
Characteristics of Closing 525
Project Endings 525
Closing Out the Project 528
Administrative Closure Procedures 529
Close Project or Phase Inputs 530
Close Project or Phase Tools and Techniques 530
Close Project or Phase Outputs 531
Closing Out the Procurements 534
Close Procurements Inputs 535
Close Procurements Tools and Techniques 535
Close Procurements Outputs 535
Celebrate! 537
Releasing Project Team Members 537
Balancing Stakeholders' Interests at Project Close 537
Competing Needs 538
Dealing with Issues and Problems 538
Balancing Constraints 539
Professional Responsibility 541
Responsibility 541
Respect 544
Fairness 547
Honesty 550
Role Delineation Study 552
Applying Professional Knowledge 552
Project Management Knowledge 552
Education Providers 553
Industry Knowledge 553
Understanding How This Applies to Your Next Project 557
Summary 558
Exam Essentials 560
Key Terms 561
Review Questions 562
Appendix A Answers to Review Questions 569
Chapter 1: What Is a Project? 570
Chapter 2: Creating the Project Charter 571
Chapter 3: Developing the Project Scope Statement 572
Chapter 4: Creating the Project Schedule 574
Chapter 5: Developing the Project Budget and Communicating the Plan 576
Chapter 6: Risk Planning 577
Chapter 7: Planning Project Resources 579
Chapter 8: Developing the Project Team 580
Chapter 9: Conducting Procurements and Sharing Information 582
Chapter 10: Measuring and Controlling Project Performance 583
Chapter 11: Controlling Work Results 585
Chapter 12: Closing the Project and Applying Professional Responsibility 586
Appendix B Process Inputs and Outputs 589
Initiating Processes 590
Planning Processes 591
Executing Processes 601
Monitoring and Controlling Processes 604
Closing Processes 609
Appendix C About the Additional Study Tools 611
Additional Study Tools 612
Sybex Test Engine 612
Electronic Flashcards 612
PDF of Glossary of Terms 612
Adobe Reader 612
Audio Files 613
System Requirements 613
Using the Study Tools 613
Troubleshooting 613
Customer Care 614
Index 615