Managing Complexity in the Public Services
Published on 1. October 2003
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978-0-335-22573-6 (ISBN)
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Content
Acknowledgements
Introduction
Management, professions and the public service context
What is complexity?
People in public organizations
Complexity and the performance of public services
Strategy and planning in an unstable world
The use and value of Information Technology
Conclusion: close encounters with complexity
Index
Introduction
Management, professions and the public service context
What is complexity?
People in public organizations
Complexity and the performance of public services
Strategy and planning in an unstable world
The use and value of Information Technology
Conclusion: close encounters with complexity
Index