Quality Challenge
Software Quality Management V
Professional Engineering Publishing
Published on 1. January 1997
Book
Hardback
344 pages
978-1-86058-110-6 (ISBN)
Description
This volume presents the proceedings of the fifth International Conference on Software Quality Management, held in Bath, UK, in March 1997. The papers cover a variety of areas, including process improvement, quality metrics, human factors, configuration management and resource testing.
More details
Language
English
Place of publication
Bury St Edmunds
United Kingdom
Publishing group
John Wiley and Sons Ltd
Target group
College/higher education
Professional and scholarly
Illustrations
index
Dimensions
Height: 250 mm
Width: 200 mm
Weight
639 gr
ISBN-13
978-1-86058-110-6 (9781860581106)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Part 1 Quality issues: a comparison of the TickIT (ISO 9000) certification and the Capability Maturity Model Assessment process based on practical experience at PanCredit Systems Ltd; delivering quality in global IT services. Part 2 Process Improvement: SPI - "I can't get no satisfaction" - directing process improvement to meet business needs; a basis for process improvement in application management; minimizing the risk to software projects through process improvement; software process improvement at ABB - common issues and lessons learnt; some experiences with PROCESSUS - methodology for quality system improvement; software process improvement for knowledge engineering. Part 3 World affairs: a framework for incremental evaluation of software product quality based on ISO/IEC 9126; software quality assurance in Australia - an update; ISOO 9000/TickIT certification in Brazilian software companies. Part 4 Systems issues: a systematic approach to coherent and quality based system acceptance; a framework for bringing the softer side of Information Systems Development into a quality regime; experiences in developing a small application using DSDM approach; the real state of software quality - the practitioners' experiences. Part 5 Resource issues: reducing the cost of IT ownership using feedback from the IT helpdesk. Part 6 Configuration management: managing change requests effectively. Part 7 Process assessment: a use of the new software CMM for multi-disciplinary assessment; application of the AMI method for improving telecommunications software development. Part 8 Testing: mutation analysis in the context of reactive system specification and validation; testing real-time systems using genetic algorithms; a study of user acceptance test. Part 9 Software tools: aardvark to Zulu; usefulness of CAME tools in software quality assurance. Part 10 Human factors: defining strategies - measuring quality; multiple viewpoints - a look at the individual's perception of software quality; effective co-ordination in the software process - historical perspectives and future directions.