Front Desk Management

The front desk or reception desk of an organization is the first department that greets the customer. Front desk management involves record-keeping of clientele, intimating customers and business partners about commercial information, answering queries, etc. between clients and the organization, scheduling appointments, etc. Other daily tasks such as housekeeping management, reception of guests, recording couriers, etc. are also a part of managing the front desk. This book is a complete source of knowledge on the present status of this important field. Students interested in front desk management will benefit from this book.