Customer Service
A Practical Approach
Published on 1. May 2000
Book
Paperback/Softback
208 pages
978-0-13-436460-5 (ISBN)
Description
This text develops three themes: an understanding of the customer-service industry; a working knowledge of current trends and the ability to interpret these trends; and the fundamental abilities and strategies which lead to the successful implementation of customer service.
More details
Language
English
Place of publication
Upper Saddle River
United States
Target group
Professional and scholarly
Illustrations
Illustrations, forms
Dimensions
Height: 235 mm
Width: 178 mm
Weight
387 gr
ISBN-13
978-0-13-436460-5 (9780134364605)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
07/2002
3rd Edition
Pearson
€40.91
Article exhausted; check for reprint
Content
What is Customer Service? The Challenges of Customer Service; Solving Customer Service Problems; Formulating a Plan for Success; Empowering Yourself and Others; Communicating in Customer Service; Coping with Challenging Customers; Motivating Yourself and Others; Leadership in Customer Service; Retaining Customers; Measuring Satisfaction; Excelling in Customer Service.