Motivating Customer Service Employees
A Hands-on Guide to Help You Improve Morale, Motivation and Productivity in Your Customer Service Department
Leslie Hansen Harps(Author)
Purdue University Press
Published on 1. March 1999
Book
Paperback/Softback
41 pages
978-0-915910-36-6 (ISBN)
Description
This hands-on guide is designed to motivate customer service representatives and improve morale and productivity in customer service departments.
More details
Series
Language
English
Place of publication
West Lafayette
United States
Target group
Professional and scholarly
Illustrations
tables, figures
Dimensions
Height: 279 mm
Width: 216 mm
ISBN-13
978-0-915910-36-6 (9780915910366)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification