Performance-based Certification
How to Design a Valid, Defensible, Cost-Effective Program
2nd Edition
Published on 26. November 1999
Book
Hardback
256 pages
978-0-7879-4640-1 (ISBN)
Description
Are your employees qualified? Looking for qualified people to do competent work? How do you ensure that the people you hire can do the job right? An ever-increasing number of organizations are asking the same questions. Certification planning is the answer and Performance-Based Certification is the key. This is the only book on the market that addresses the growing need to monitor the qualifications of employees. You'll be able to quickly customize the certification tests and other job aids provided on the accompanying disk. Create a certification program within your organization to: * Instill confidence that employees, members, or suppliers are qualified to meet the needs of your customers * Ensure that your workforce is trained and competent to their job * Make your hiring process more cost effective and legally defendable * Recognize competnece and consistency of your employees Once you've identified the need for a certification program, what's the next step? All of the answers are here!
More details
Series
Edition
2nd ed.
Language
English
Place of publication
New York
United States
Publishing group
John Wiley & Sons Inc
Target group
Professional and scholarly
Illustrations
Ill.
Dimensions
Height: 245 mm
Width: 207 mm
Thickness: 23 mm
Weight
790 gr
ISBN-13
978-0-7879-4640-1 (9780787946401)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Person
JUDITH HALE is president of the consulting firm Hales Associates. Their services include consultation on alignment, assessment, certification, evaluation, and integration of performance improvement systems, performance management and strategic planning. She is also the author of the hot new Performance Consultant's Fieldbook (Jossey--Bass/Pfeiffer, 1998) Hale lives in Westen Springs, Illimois, a suburb of Chicago.
Content
Preface; Introduction; The Driver-Why Organizations Certify-Who to Involve-Benefits of Certification-Missteps and Oversights-Tips-Guidelines-Summary; The Requirements-Distinctions Between Eligibility, Qualifications, and Certification-Roles Certification Plays-Typical Requirements for Certification-Missteps and Oversights-Tips-Guidelines-Summary-Checklist; The Standards-Competencies, Standards, and Criteria-Defining the Scope of the Effort-The Job or Task Analysis-Controlling Bias-Missteps and Oversights-Tips-Guidelines-Summary-Checklists-Procedures-Where to Learn More; The Business Case-What Goes into a Business Case-Hypotheses, Premises, and best Guesses; Assessment-Definitions-Rigor and Validity-Types of Test Items-Computer-Based Testing-Determining the Passing Score-Issues in Assessment and Testing-Missteps and Oversights-Tips-Guidelines-Summary-Checklists-Where to Learn More; Governance and Administration-Responsibilities of the Governance Board-Responsibilities of the Program Administrator-Missteps and Oversights-Tips-Guidelines-Summary-Checklists-Where to Learn More-Notes; Recertification and Maintenance-Stability of Enabling Knowledge-Missteps and Oversights-Tips-Guidelines-Summary-Checklists-Where to Learn More; Going Global-Distinctions Between National, International, Global, and Multinational Programs-Why Go Global or International?-Determining Reciprocity, Equivalency, and Exemptions-Safeguarding Against Fraud and Misrepresentation-Language Differences-Missteps and Oversights-Tips-Guidelines-Summary-Checklist-Where to Learn More; Implementation-The Marketing Strategy-Missteps and Oversights-Tips-Guidelines-Summary-Checklist-Where to Learn More; Evaluation; About the Author; Index.