Business Process Management - the SAP Roadmap
1st Edition
Published on 25. November 2008
Book
Hardback
411 pages
978-1-59229-231-8 (ISBN)
Description
Finally, a book that sheds light on Business Process Management (BPM) in the SAP environment! It explains what BPM is, why it is important in today's business world to manage your processes, and how to implement BPM in your company, both from the business and the IT perspective. Having read this book, you will be perfectly prepared for your SAP/BPM journey.
1. SAP's BPM Roadmap
Learn everything about SAP's four-step approach to plan, prepare, execute, and monitor your BPM implementation.
2. The Foundation
Process Management, Enterprise Architecture, and Business Strategy-understand how these concepts merge to the next level of business transformation and value creation.
3. Extensive Case Studies
How can SAP software be used more effectively to provide a company with business innovation? Extensive case studies from various large SAP customers and SAP itself show the full picture.
4. Tools and Concepts
How do BPM, Enterprise SOA, and the Business Process Platform play together? What can SAP NetWeaver BPM do for you? Detailed process and tool chapters equip you to meet your next business challenges.
5. Be Ready for the Transformation
Benefit from best practice advice on change management and training. You are now ready to provide your IT department the ultimate guidance for the transition.
Topic Highlights:
Business Process Management - the Generic Concept
Enterprise Architecture and Business Strategy
The BPM Roadmap
BPM and Enterprise SOA
IT Challenges
SAP NetWeaver Business Process Management
More details
Persons
Author
Jim Hagemann Snabe is Corporate Officer of SAP and General Manager of SAP's Product & Technology Unit focusing on the development of SAP's Business Suite and 26 Industry Solutions worldwide.
With more than 16 years experience in consulting, sales, and development, Jim has intimate knowledge of the trends and challenges driving the software marketplace. Snabe received a master's degree in operational research from the Aarhus School of Business in Denmark. He has published articles and lectures on various business topics, from technology to accounting.
Ann Rosenberg is a Senior Strategic Business Process Management Consultant, working for the SAP Process Office. The Process Governance Team within the SAP Process Office has created the BPM method that links to SAP's enterprise SOA strategy.
Professor Charles Møller conducts research in business process innovation and the connection between BPM and SOA at the Aalborg University, Denmark.
Mark Scavillo is Head of Process Governance, SAP Process Office, at SAP AG. The Process Governance Team within the SAP Process Office has created the BPM method that links to SAP's enterprise SOA strategy.
Content
... Foreword ... 15
... Preface ... 17
... Part I: Business Process Management: A New Strategic Context? ...
1 ... Introduction ... 21
... 1.1 ... What are the benefits of BPM? ... 22
... 1.2 What Is BPM? ... 25
... 1.3 Business and BPM ... 27
... 1.4 Technology and BPM ... 29
... 1.5 People and BPM ... 30
... 1.6 The BPM Journey and the Structure of this Book ... 31
2 ... The Evolution of Process Management ... 35
... 2.1 Scientific Management ... 35
... 2.2 The Toyota Production System ... 36
... 2.3 Total Quality Management ... 37
... 2.4 Business Process Reengineering ... 43
... 2.5 Business Process Management ... 44
... 2.6 The Future of Process Management ................................ 50
3 ... Enterprise Architecture and Business Strategy ... 53
... 3.1 What Is Enterprise Architecture? ... 54
... 3.2 Enterprise Architecture Maturity ... 56
... 3.3 Enterprise Architecture as a Strategy ... 59
... 3.4 BPM and Business Strategy ... 62
4 ... Enabling Technologies for BPM ... 65
... 4.1 What Is a Business Process Management System? ... 65
... 4.2 The Emergence of Enterprise Systems ... 67
... 4.3 Moving Towards the Second Generation of ERP ... 70
... 4.4 ERP/II Systems ... 73
... 4.5 Moving Towards a Business Process Platform ... 78
5 ... The BPM Transformation ... 83
... 5.1 Grundfos Case Study: BE - THINK - INNOVATE ... 84
... 5.2 A New Value Proposition ... 88
... 5.3 A Comprehensive Framework for BPM ... 91
... Part II: The BPM Roadmap ...
6 ... Introduction to the BPM Roadmap ... 95
7 ... The BPM Strategy ... 101
... 7.1 Link to Strategy ... 102
... 7.2 Define Building Blocks ... 105
... 7.3 Choose Path ... 108
... 7.4 Monitor Fit-Gap ... 110
... 7.5 Summary and Key Points ... 112
8 ... The BPM Set-up ... 113
... 8.1 Define Basics ... 114
... 8.2 Develop Analytics ... 124
... 8.3 Create Methods ... 134
... 8.4 Harmonize Terms: Process Terminology ... 154
9 ... The BPM Transition ... 157
... 9.1 Create Basis ... 158
... 9.2 Perform Analysis ... 181
... 9.3 The Portfolio ... 191
... 9.4 Optimize Processes ... 199
10 ... Continuous Improvement ... 219
... 10.1 Process-Based Rewards ... 220
... 10.2 Expand Corporate Business Reporting ... 221
... 10.3 Process-Based Budget and Cost Allocations ... 222
... 10.4 Process Audits ... 224
... 10.5 Summary and Key Points ... 225
11 ... Supporting Activities ... 227
... 11.1 Build a Process-Centric IT ... 228
... 11.2 Manage Change ... 232
... 11.3 Communicate and Train ... 236
12 ... Summary ... 247
... Part III: Business Process Platform - the Enabler for BPM ...
13 ... The Value of Bringing BPM and BPP Together ... 251
... 13.1 Business Needs to Understand How SOA Can Enable BPM ... 252
... 13.2 The Basic Step to Bring BPM and SOA Together ... 254
... 13.3 Establish the Correct Information Base in Terms of SOA-Relevant Processes ... 259
... 13.4 Specifying Business Service Contracts Including Required Quality Criteria ... 261
... 13.5 Ensuring an Integrated Business and IT View During Process Modeling ... 266
... 13.6 Ensuring the Link Between BPM and SOA Governance ... 268
14 ... Arla Case Study ... 269
... 14.1 The Three Generations ... 270
... 14.2 Summary ... 282
15 ... SAP´s View on Business Process Management ... 285
... 15.1 Innovation Without Disruption ... 285
... 15.2 Business Network Transformation ... 287
... 15.3 SAP´s New BPM Methodology ... 308
16 ... Summary ... 315
... Part IV: Experiences and Conclusion ...
17 ... Wyeth Pharmaceuticals: In Pursuit of Process Excellence ... 319
... 17.1 Company Profile ... 319
... 17.2 Organizational Background ... 320
... 17.3 BPM Philosophy ... 321
... 17.4 The History of BPM Within TO&PS ... 324
... 17.5 Approach to BPM: Setting the BPM Vision ... 327
... 17.6 Executing the BPM Vision ... 329
... 17.7 Summary ... 339
18 ... Conclusion ... 341
... 18.1 BPM - A New Strategic Context ... 341
... 18.2 The BPM Roadmap ... 342
... 18.3 BPP - the BPM Enabler ... 343
... Part V: Appendices ...
... A List of Abbreviations ... 347
... B Typical Questions ... 351
... C Summary of Experiences ... 365
... D Bibliography ... 381
... E Authors ... 389
... Index ... 407
... Preface ... 17
... Part I: Business Process Management: A New Strategic Context? ...
1 ... Introduction ... 21
... 1.1 ... What are the benefits of BPM? ... 22
... 1.2 What Is BPM? ... 25
... 1.3 Business and BPM ... 27
... 1.4 Technology and BPM ... 29
... 1.5 People and BPM ... 30
... 1.6 The BPM Journey and the Structure of this Book ... 31
2 ... The Evolution of Process Management ... 35
... 2.1 Scientific Management ... 35
... 2.2 The Toyota Production System ... 36
... 2.3 Total Quality Management ... 37
... 2.4 Business Process Reengineering ... 43
... 2.5 Business Process Management ... 44
... 2.6 The Future of Process Management ................................ 50
3 ... Enterprise Architecture and Business Strategy ... 53
... 3.1 What Is Enterprise Architecture? ... 54
... 3.2 Enterprise Architecture Maturity ... 56
... 3.3 Enterprise Architecture as a Strategy ... 59
... 3.4 BPM and Business Strategy ... 62
4 ... Enabling Technologies for BPM ... 65
... 4.1 What Is a Business Process Management System? ... 65
... 4.2 The Emergence of Enterprise Systems ... 67
... 4.3 Moving Towards the Second Generation of ERP ... 70
... 4.4 ERP/II Systems ... 73
... 4.5 Moving Towards a Business Process Platform ... 78
5 ... The BPM Transformation ... 83
... 5.1 Grundfos Case Study: BE - THINK - INNOVATE ... 84
... 5.2 A New Value Proposition ... 88
... 5.3 A Comprehensive Framework for BPM ... 91
... Part II: The BPM Roadmap ...
6 ... Introduction to the BPM Roadmap ... 95
7 ... The BPM Strategy ... 101
... 7.1 Link to Strategy ... 102
... 7.2 Define Building Blocks ... 105
... 7.3 Choose Path ... 108
... 7.4 Monitor Fit-Gap ... 110
... 7.5 Summary and Key Points ... 112
8 ... The BPM Set-up ... 113
... 8.1 Define Basics ... 114
... 8.2 Develop Analytics ... 124
... 8.3 Create Methods ... 134
... 8.4 Harmonize Terms: Process Terminology ... 154
9 ... The BPM Transition ... 157
... 9.1 Create Basis ... 158
... 9.2 Perform Analysis ... 181
... 9.3 The Portfolio ... 191
... 9.4 Optimize Processes ... 199
10 ... Continuous Improvement ... 219
... 10.1 Process-Based Rewards ... 220
... 10.2 Expand Corporate Business Reporting ... 221
... 10.3 Process-Based Budget and Cost Allocations ... 222
... 10.4 Process Audits ... 224
... 10.5 Summary and Key Points ... 225
11 ... Supporting Activities ... 227
... 11.1 Build a Process-Centric IT ... 228
... 11.2 Manage Change ... 232
... 11.3 Communicate and Train ... 236
12 ... Summary ... 247
... Part III: Business Process Platform - the Enabler for BPM ...
13 ... The Value of Bringing BPM and BPP Together ... 251
... 13.1 Business Needs to Understand How SOA Can Enable BPM ... 252
... 13.2 The Basic Step to Bring BPM and SOA Together ... 254
... 13.3 Establish the Correct Information Base in Terms of SOA-Relevant Processes ... 259
... 13.4 Specifying Business Service Contracts Including Required Quality Criteria ... 261
... 13.5 Ensuring an Integrated Business and IT View During Process Modeling ... 266
... 13.6 Ensuring the Link Between BPM and SOA Governance ... 268
14 ... Arla Case Study ... 269
... 14.1 The Three Generations ... 270
... 14.2 Summary ... 282
15 ... SAP´s View on Business Process Management ... 285
... 15.1 Innovation Without Disruption ... 285
... 15.2 Business Network Transformation ... 287
... 15.3 SAP´s New BPM Methodology ... 308
16 ... Summary ... 315
... Part IV: Experiences and Conclusion ...
17 ... Wyeth Pharmaceuticals: In Pursuit of Process Excellence ... 319
... 17.1 Company Profile ... 319
... 17.2 Organizational Background ... 320
... 17.3 BPM Philosophy ... 321
... 17.4 The History of BPM Within TO&PS ... 324
... 17.5 Approach to BPM: Setting the BPM Vision ... 327
... 17.6 Executing the BPM Vision ... 329
... 17.7 Summary ... 339
18 ... Conclusion ... 341
... 18.1 BPM - A New Strategic Context ... 341
... 18.2 The BPM Roadmap ... 342
... 18.3 BPP - the BPM Enabler ... 343
... Part V: Appendices ...
... A List of Abbreviations ... 347
... B Typical Questions ... 351
... C Summary of Experiences ... 365
... D Bibliography ... 381
... E Authors ... 389
... Index ... 407