Standards for Online Commumication
Publishing Information for the Internet/World Wide Web, Help Systems, Corporate Intranets
1st Edition
Published on 21. February 1997
Book
Paperback/Softback
XVIII, 382 pages
978-0-471-15695-6 (ISBN)
Description
Experience firsthand what makes online information work and why
Standards for Online Communication gives you guidelines for how to place information online within your company. It provides both a design and development process and a set of guidelines for the Internet, intranets, and help systems for designers and authors who need to create effective electronic information.
Drawing on their design and consulting experience, authors JoAnn Hackos and Dawn Stevens demonstrate how to judge what will work for your users, how to translate users' needs into a set of clear specifications, and how to implement these specifications. Using examples of good design, they provide expert advice and guidance on:
* Giving customers and employees the online information they need to do their jobs
* How to organize online information so your users can easily navigate through it
* Dealing with the special design requirements of the Web, intranets, and online help systems
* What graphics users really need and where sound and video fit in
* The issues involved with accessibility and navigation-multimedia, maps, indexes, hypertext, and more
On the accompanying CD, you'll find a winhelp file of the book designed according to the principles taught in the book. Whether you are a webmaster, user-interface designer, content creator, or technical writer, with Standards for Online Communication you'll experience firsthand what makes online information work and why.
Visit our Web site at: http://www.wiley.com/compbooks/
Standards for Online Communication gives you guidelines for how to place information online within your company. It provides both a design and development process and a set of guidelines for the Internet, intranets, and help systems for designers and authors who need to create effective electronic information.
Drawing on their design and consulting experience, authors JoAnn Hackos and Dawn Stevens demonstrate how to judge what will work for your users, how to translate users' needs into a set of clear specifications, and how to implement these specifications. Using examples of good design, they provide expert advice and guidance on:
* Giving customers and employees the online information they need to do their jobs
* How to organize online information so your users can easily navigate through it
* Dealing with the special design requirements of the Web, intranets, and online help systems
* What graphics users really need and where sound and video fit in
* The issues involved with accessibility and navigation-multimedia, maps, indexes, hypertext, and more
On the accompanying CD, you'll find a winhelp file of the book designed according to the principles taught in the book. Whether you are a webmaster, user-interface designer, content creator, or technical writer, with Standards for Online Communication you'll experience firsthand what makes online information work and why.
Visit our Web site at: http://www.wiley.com/compbooks/
Reviews / Votes
"...recommended for those who need help getting started and in finding the right questions to ask."----From Library and Information Science Annual, 1999More details
Edition
1., Aufl.
Language
English
Place of publication
New York
United States
Publishing group
John Wiley and Sons Ltd
Target group
Professional and scholarly
Illustrations
Illustrations, forms
Dimensions
Height: 23.5 cm
Width: 19 cm
Weight
595 gr
ISBN-13
978-0-471-15695-6 (9780471156956)
Schweitzer Classification
Persons
JOANN T. HACKOS is President of Comtech Services, Inc., a consulting company specializing in information design and development for online and paper, usability testing, and user-interface design. She is the author of Managing Your Documentation Projects (Wiley).
DAWN M. STEVENS, Vice President of Comtech Services, Inc., manages the design and development staff and specializes in conducting worldwide user studies to determine trends in information access.
DAWN M. STEVENS, Vice President of Comtech Services, Inc., manages the design and development staff and specializes in conducting worldwide user studies to determine trends in information access.
Content
Defining the Process.; ANALYZING YOUR INFORMATION NEEDS.; Learning About Your Users' Information Needs.; Determining the Stages of Use.; Categorizing Information Needs.; Recognizing the Implications of Design Research.; DESIGNING YOUR ONLINE SYSTEM.; Structuring Your Online System.; Adding Hypertext Links.; Structuring Your Topics.; Testing Your Design and Implementation.; Choosing the Right Tools.; IMPLEMENTING YOUR DESIGN.; Designing the Information Interface.; Ensuring Accessibility.; Providing Navigation Aids.; Composing Your Topics.; Writing for Readability.; Adding Graphics.; Moving Forward with Multimedia.; Appendices.; Index.