Exchange 2000 Server Administrator's Bible

Foreword; Preface; Acknowledgments; PART I: Introduction to Exchange Server; Chapter 1: Introducing Exchange: Mainframes, Minis, Terminals, and the Internet; Early E-Mail Systems; No LAN Is an Island; Information, Not Data; Chapter 2: The Past and Future of Exchange Server; Studying the Precursor to Exchange - MS PC Mail; E-mail capabilities; Groupware capabilities; Windows NT; Microsoft Office and other BackOffice applications; Earlier versions of Exchange; Upgrading from Exchange 5.5 to Exchange 2000; Overview of Exchange 2000; Active Directory Service; Administration of Exchange; Microsoft Management Console; Managing the rest; New administrative model; Users and mailboxes; Connectors and Migration Tools; Information Store; Web Store; Multiple databases per server (Enterprise Edition only); Workflow Capabilities; Real-time Communication; Instant Messaging; Chat (Enterprise Edition only); Evolving Key Standards; Internet standards; Data access standards; VPIM; SMTP Virtual Server; Clustering (Enterprise Edition only); Internationalization of Exchange 2000; Exchange 2000 Conferencing Server; Exchange 2000, BackOffice, and Windows DNA; Chapter 3: Review of Underlying Technological Concepts; CCITT X.400 Standard; OSI, X.400, and SMTP; X.400 components; SMTP - The Basics; RFC 821; RFC 822; OSI, X.500, LDAP, and DNS; ITU X.500 Standard; Directory User Agent - client; Directory Information Database - server; Directory System Agent - server; The Directory Information Tree - server; Naming Conventions; Unambiguous name; Distinguished Name; Relative Distinguished Name; Directory schema; Directory Management Domain; Directory topology; Fragment; Directory protocols; Lightweight Directory Access Protocol; Command definitions; LDAP Application Program Interface; An example of an LDAP program; X.25; X.25 Terminology; LAPB; Multilink Protocol; X.75; TP0 and TP4; lnternet Protocol; The basics of Transmission Control Protocol; Domain Name Service; Hypertext Transport Protocol; Network News Transport Protocol; Post Office Protocol Version 3; Internet Message Access Protocol Version 4; PART II: Exchange 2000 Server Components; Chapter 4: Server Overview and Architecture; Exchange 2000 Architecture; Versions of Exchange 2000; Microsoft Exchange 2000 server; Microsoft Exchange 2000 Enterprise server; Microsoft Exchange 2000 Conferencing server; Overview of Exchange 2000 Features and Components; Fault tolerance; Mailbox store and public folder store; System Attendant; Routing Engine service; Windows 2000 and Active Directory; Programmatic platform components; Utilities and monitoring; Other components; Chapter 5: Exchange System Manager; About the Exchange System Manager; Starting Exchange System Manager; Exploring the Organization Object; The Top-Level Containers; Focusing on Administrative Groups; Design considerations; Creating additional administrative groups; Using administrative groups; Creating System Policies; Applying a Policy; Managing Address Lists; Default address lists; Custom address lists; Offline address lists; Creating an address list; Defining a filter rule; Using a custom search; Securing address lists; Updating an address list; Recipients; Creating a Recipient object; Configuring a Recipient object; Administering Public Folders; Creating a public folder; Configuring a public folder tree; Public folder permissions; Public folder replication; Public folder referrals; Using Routing Groups and Connectors; Creating a routing group; Creating a connector; Chat Communities and Conferencing; Managing Administrative Security; Permission inheritance; Exchange Administration Delegation Wizard; Chapter 6: Windows 2000 Dependencies; Windows 2000; Active Directory; Windows 2000 and Active Directory Components; DNS; Forests, trees, and domains; Organizational units and groups; Windows 2000 server roles; Examining the concept of sites; Administrative groups; Chapter 7: SMTP Routing and the Message Transfer Agent; Transport System Changes Since Exchange Version 5.5; Protocols and Exchange Communication; The enhanced SMTP protocol; The X.400 protocol; Routing Groups; Creating and administering a routing group; Linking routing groups; Routing group topologies; Link State Information; Putting It All Together; Routing within a server; Routing within a routing group; Routing to servers in other routing groups; Managing Message Transport; Viewing the queues; Message tracking; Chapter 8: Data Repositories; Storage Groups and Multiple Databases; Creating storage groups; Creating databases; Building storage groups and database; Database content; Replication; Installable file system; Clustering; Web Store; Indexing and searching; HTTP, WebDAV, HTML, and XML; Web Store administration; Chapter 9: System Attendant, Monitoring, and Message Tracking; Monitoring; Creating a New Monitor; Creating Notifications; Script Notifications; Monitoring the State of Links; Message Tracking; Other SA Activities; Chapter 10: Enterprise Connectors; Basic Connector Concepts; Cost; Addressing and routing; Bridgehead servers; Making connectors work; Building a Routing Group Connector; Creating an SMTP Connector; Building X.400 Connectors; MTA transport protocols; X.400 TCP/IP Connector; RAS X.400; Other Connectors; Chapter 11: Administrating Protocols; Using NNTP; Administering SMTP; SMTP message format; SMTP virtual servers; Other SMTP implementation concerns; Administering IMAP4; Administering POP3; Controlling HTTP Access; Managing RPC; PART III: Exchange 2000 Client Access; Chapter 12: Outlook; Introduction to Outlook 2000; Components of Outlook 2000; Message store providers (POP3/IMAP/Exchange/MAPI); Address providers; Personal folders; FAX and other services; Using Outlook or Common Outlook Configurations; Internet client; Standalone application; Exchange client; Configuration Options; Profiles; Data storage; Additional Tools menu options; Auto signature; Views; Working remotely - What are my configuration options?; Outlook Utilities; Assistants and wizards; Find capability; Authentication and Bandwidth Profile; Starting up and authenticating; Store usage; Directory access; Free-busy data; Persistent finds; More information; Dealing with Security and Firewalls from the Client; PIM Quickstart for Your End-Users; Best practices for all devices; Connectivity options; Synchronization options; PALM; WindowsCE and PocketPC; Blackberry from Research in Motion; Wireless Access Protocol; Chapter 13: Outlook Express; Components and Features of Outlook Express; Client application and basic features; Modular services; Installing and Configuring Outlook Express; Installing the application; Configuring mail connections; Configuring directory services; Internet directory searches; Configuring newsgroups; Advanced security; Working Remotely; Integration with Dial-Up Networking; Offline support and message synchronization; Authentication and Bandwidth Profile; Chapter 14: Using POP3 and IMAP4 with Exchange 2000; The POP3 and IMAP4 Connectivity Model; POP3, IMAP4, and Exchange 2000; How it works in Exchange; Popular POP3 and IMAP4 clients; Troubleshooting; Checking client configuration settings; Checking connectivity and name resolution; Protocol logging; Authentication, Security, and Bandwidth Profile; Authentication methods; Data integrity and security; Bandwidth profile and considerations; Resources; Chapter 15: Outlook Web Access; Old and New Versions of Outlook Web Access; Features and browser selection; Limitations of Outlook Web Access compared to Outlook 2000; Likely Scenarios for Outlook Web Access; "Light" messaging and collaboration client; Supporting roving users; Kiosks and public area access; Migration and coexistence strategies; Planning, Installation, and Administration; Upgrading from 5.5 and Outlook Web Access; Upgrading; Single-server environment; Multiple-server environment; Using load balancing; Network security; Setup and administration; Multilingual support; PART IV: Planning, Deployment, and Installation; Chapter 16: Performing a Quick Install; Installing a Server; Windows 2000 install highlights; Installing Exchange 2000; Installing a Second Server; Connecting with a Client; Outlook 2000 install and connection; Outlook Express install and connection; What's Missing?; Chapter 17: Planning an Exchange Implementation; Plan, Test, Implement; How to Plan; Anatomy of an Implementation Plan; The Plan; Roles; Responsibilities; Planning team; Evaluation and testing team; Deployment team; Training team; Support team; Elements of a Successful Plan; Executive sponsorship and buy-in; Scope; Boundaries; Fiscal resources; Human resources; Schedule; Almost immutable laws; Politics; Risk management; Time lines; Building a Deployment Plan; Concept phase; Development; Pilot; Rollout; Adequate on-site support; Off-site support; Schedule; Assigning resources; The moment of truth; Dealing with unexpected problems; Documentation and checklists; Post-Installation; Monitoring; Morning-after user surveys; Modification; Transition to a steady state; Using milestones; Areas of Special Attention; Topology and design; Exchange on the Internet; Active Directory Service and Exchange 2000; Exchange 5.x integration and migration; Migration wizards; Chapter 18: Migration and Coexistence; Earlier Versions of Exchange; Checking your existing environment; Introducing Exchange 2000 into your existing environment; A component-level look at upgrading; Directory coexistence and migration with Exchange 5.5 systems; Mixed Mode versus Native Mode; Coexistence and Migration from Other Systems; Installing a connector; Using the Migration Wizard; Active Directory Account Cleanup Wizard; cc: Mail coexistence and migration; Microsoft Mail coexistence and migration; Lotus Notes coexistence and migration; Coexisting and Migrating Novell GroupWise; Preparing the GroupWise environment; Configuring Exchange to connect to GroupWise; GroupWise migration to Exchange 2000; Other options for coexistence; Chapter 19: Mapping, Hardware, and Software; Choosing Hardware; Microsoft hardware requirements; Minimum practical requirements; Choosing a physical drive; Backup: tape drives and WAN/LAN backup; Disk I/O channels; Network interface cards; Redundant power supplies; Uninterruptible power supply; Building Large Systems; Four-way active clustering; Scalability using front-end/back-end architecture; Microsoft BackOffice Resource Kit LOADSIM.exe; Chapter 20: Performing a Smart installation; Focusing on Installation Scenarios; Installing Exchange Server in a new messaging environment; Installing an Exchange 2000 server in an existing Exchange 5.5 environment; Installing a new Exchange organization intending to coexist with or migrate from an existing messaging system; Creating a test or pilot environment for one of the above scenarios; Preparing for the Installation; Hardware preparation and planning storage; Physical installation media; Windows 2000 preparations - local machine; Special accounts, installation rights, and permissions; Active Directory considerations; Naming conventions; Clustering considerations; Coexistence with other mail systems; Licensing; Performing an Installation; Surveying Server Changes and Verifying the Success of the Install; Ways to Automate; Unattended setup of Windows 2000; Integrating Windows 2000 service packs; Unattended setup of Exchange Server; Using Sysprep and imaging; Client automation; Chapter 21: Conferencing Server; What Is the Microsoft Conferencing Server?; Conferencing server features; Using Conferencing Server in your organization; Conferencing Server key components; Configuring, Planning, and Installing a Conferencing Server Site; System requirements; Permissions; Planning a Conferencing Server site; Installing and configuring Conferencing Server; Post-installation; Conferencing Server Administration; Administrative groups; Conference technology provider service management; Logging reports; Chapter 22: Securing Your System; Windows 2000 Security; Active Directory Service; Access control; Auditing; Kerberos; Certificate Services; Encrypting File System; Internet Protocol Security; TCP/IP filtering; Security Configuration Tool Set; Exchange 2000 Security; Key Management Service; Enabling a user on the server and client; Protecting content by sealing messages; Signing a message; Verifying a signature; Algorithms and keys; Offline Usage; Virtual Server security; Permissions; Development security; Outlook 2000 security highlights; Virus protection; Chapter 23: Topology and Design Considerations; Your Business Organization; Naming Conventions; Your Existing Messaging and WAN Environments; Physical server placement; Connectors; Authentication and management; Other areas to investigate; Server Roles; Exchange servers; Windows 2000 servers; Other BackOffice servers; Administrative and Routing Groups; Administrative Models; Distributed management model; Centralized management model; Permission and Policies; User management; Administration and routing management; Data management; Real-time collaboration management; Other permission design considerations; Policies; Site and Administration Boundaries; Active Directory Service and Replication; Public Folders; Other BackOffice Components; Message Routing; Bandwidth Management; Money, Security, Service Levels, and Policies; Chapter 24: Exchange on the Internet; The Internet as an Exchange Backbone; Message routing; Newsgroups; WebDAV; XML; Client/Server Access over the Internet; Special Considerations; PART V: Administration and Support; Chapter 25: Easing the Administration and Support Burden; Documentation; Planning and design; Ongoing support; Standards and conventions document; Standards and Conventions Process; General policies; Physical; Logical; Procedural; Application development; Administrative Assignments; Choosing a candidate; Assigning a backup; Backup and Restore; Quality; Troubleshooting in a Standards-based Environment; Chapter 26: Daily, Weekly, Monthly, and Yearly Administrative Tasks; Focusing on Real-Time Tasks; Exchange Monitoring and Status Tool - What to monitor; Task Manager; Dealing with On-Demand Tasks; Scheduling Tasks; Daily tasks; Weekly tasks; Monthly and annual tasks; Record keeping; Chapter 27: Windows 2000 and Exchange Utilities; Repairing Inboxes with ScanPST; Making Database Repairs with ESEUtil; Using ISInteg to Regain Data Consistency; Testing RPC Communication with RPCPing; RPings; RPingc; Review and Repair Queues Using MTACheck; Examining the Event Log; Exploring Other Utilities; Error; FileVer; Mdbvue32; Task Manager; Replmon and RepAdmin; Schema Admin; Windows Management Instrumentation; Exchange 2000 Resource Kit; Chapter 28: Areas of Special Attention for Support; Performance and Scalability; The smallest organization; The intermediate-size organization; Large organizations; Managing memory; Slow-Speed Links; Mixed Exchange Environments; Roving, Wireless, and Remote Users; Backups and Restores; Lost information; Exchange-aware backups/restores; Where is the data?; How Backup and Restore work; Backup strategies; Backing up; Restoring; Getting by Firewalls; Chapter 29: Troubleshooting; The Troubleshooting Process; Getting a handle on the problem; Using the information available; Most common causes of problems; Other information tools; Basic troubleshooting method; Examples of problem-solving; Server Role Assignments; First server in a site; Bridgehead servers; News servers and conferencing servers; Other roles; Backup servers; Additional admin workstations; PART VI: Administrating Applications on Exchange; Chapter 30: An Introduction to Exchange Applications; Overview of Collaborative Solutions; Types of collaborative solutions; Collaborative solution components; Designing a collaborative solution; Developing Collaborative Solutions with Outlook 2000; Designing forms; Working with views; Programming forms; Developing Collaborative Solutions with Exchange Features; Differences in Collaborative Solution Development Since Exchange 5.x; WebDAV; Web Storage System; Workflow engine; Workflow designer; Collaborative Data Objects; FrontPage 2000; Chapter 31: Administrating Directory Integration with ADSI; Exploring the Active Directory System Interface; Programming the Active Directory Object Model; ADSI fundamentals; High-level objects; Groups and users; Error handling; What is the Exchange Object Model?; Active Directory; Exchange 2000 schema; Managing recipients; Retrieving e-mail addresses; How to Retrieve Active Directory Information; ADSIEdit; Active Directory Browser; Chapter 32: Administrating Exchange Applications; Administrating Outlook 2000 Collaborative Solutions; Team folders; Administering Outlook Web Access; Information store administration; Digital Dashboard; Administrating Collaborative Data Object Solutions; Store events; Event sinks; Managing security; Appendix A: What's on the CD-ROM; Glossary; Index; End-User License Agreement; CD-ROM Installation Instructions.