Quality Planning and Analysis
From Product Development through Use
4th Edition
Published on 16. November 2000
Book
Hardback
752 pages
978-0-07-039368-4 (ISBN)
Description
As one of the most trusted resources for learning about quality control principles and techniques, this readable and not-too technical treatment makes for a classic must-have. It offers comprehensive coverage of all areas contributing to quality, including understanding customer needs, product development, supplier relations, marketing, and more. It also includes the six sigma strategy for quality improvement.
More details
Edition
4th Revised edition
Language
English
Place of publication
London
United Kingdom
Publishing group
McGraw-Hill Education - Europe
Target group
College/higher education
Edition type
Revised edition
Illustrations
Illustrations
Dimensions
Height: 238 mm
Width: 185 mm
Thickness: 32 mm
Weight
1265 gr
ISBN-13
978-0-07-039368-4 (9780070393684)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
1 Basic Concepts 2 Companywide Assessment of Quality 3 Quality Improvement and Cost Reduction 4 Operational Quality Planning and Sales Income 5 Quality Control 6 Process Management 7 Strategic Quality Management 8 Organization for Quality 9 Developing a Quality Culture 10 Basic Concepts of Statistics and Probability 11 Statistical Tools for Analyzing Data 12 Understanding Customer Needs 13 Designing for Quality 14 Designing for Quality--Statistical Tools 15 Supply Chain Management 16 Operations--Manufacturing Sector 17 Operations--Service Sector 18 Statistical Process Control 19 Inspection, Test, and Measurement 20 Marketing, Field Performance, and Customer Service 21 Administrative and Support Operations 22 Quality Information Systems 23 Quality Assurance; Quality Audit Appendixes