Positively Outrageous Service
How to Delight & Astound Your Customers & Win Them for Life
T. Scott Gross(Author)
Kaplan Trade (Publisher)
2nd Edition
Published on 1. September 2004
Book
Paperback/Softback
210 pages
978-0-7931-8823-9 (ISBN)
More details
Edition
2nd edition
Language
English
Place of publication
Chicago
United States
Publishing group
Kaplan AEC Education
ISBN-13
978-0-7931-8823-9 (9780793188239)
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Schweitzer Classification