Positively Outrageous Service
Published on 1. April 1994
Book
Paperback/Softback
236 pages
978-0-446-39468-0 (ISBN)
Description
A corporate consultant and quality service expert describes the P.O.S. (Positively Outrageous Service) method for dealing with and winning customers, providing helpful guidelines on how to identify what customers really want, energize one's employees, create customer loyalty, and more. Reissue.
More details
Language
English
Place of publication
New York
United States
Publishing group
Little, Brown & Company
Dimensions
Height: 229 mm
Width: 152 mm
Weight
318 gr
ISBN-13
978-0-446-39468-0 (9780446394680)
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Schweitzer Classification