Outrageous!
Unforgettable Service...Guilt-free Selling
Published on 11. June 1998
Book
Paperback/Softback
304 pages
978-0-8144-7986-5 (ISBN)
Description
Arguing that it is customer service not cut-throat selling that woos customers and their chequebooks, T. Scott Gross here presents advice on delivering extraordinary customer service with his POS (Positively Outrageous Service) programme.
More details
Language
English
Place of publication
New York
United States
Target group
Professional and scholarly
Dimensions
Height: 230 mm
Width: 153 mm
Thickness: 24 mm
Weight
468 gr
ISBN-13
978-0-8144-7986-5 (9780814479865)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Guilt-free selling; positively outrageous service!; four steps - hard-serve, soft sell; that's why there's Hell!; selling commandments for service fanatics; trends and more; the people part; leading the team; emotional labour; two-way street emotional labour; developing customer eyes; big mouth; things servers have to know; opening lines; POS stories; POS marketing WOWs and bloopers.