Quality Value Banking
Effective Management Systems That Increase Earnings, Lower Costs and Provide Competitive Customer Service
Published on 29. July 1992
Book
Hardback
240 pages
978-0-471-55009-9 (ISBN)
Description
Introduces the creation of quality management and control in the banking field. The reader is taken through the various steps of creating a quality management committee in order to evaluate a bank's products, services and organization, after which quality improvement strategies are recommended.
More details
Language
English
Place of publication
New York
United States
Publishing group
John Wiley and Sons Ltd
Target group
Professional and scholarly
Illustrations
Ill.
Dimensions
Height: 236 mm
Width: 161 mm
Weight
510 gr
ISBN-13
978-0-471-55009-9 (9780471550099)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
The foundation of quality value banking; the banker's world has changed; quality improvement is the answer; the quality value engineering approach; getting organized; how to implement quality value engineering; value creation dialogues; the Malcolm Baldridge National Quality Award.