Innovative Performance Support: Strategies and Practices for Learning in the Workflow
Strategies and Practices for Learning in the Workflow
Published on 16. January 2011
Book
Paperback/Softback
272 pages
978-0-07-170311-6 (ISBN)
Description
Real Learning Happens as You Work!Implement performance support to increase and accelerate employee performance."It is a book that will become dog-eared from use as it is both a narrative and a reference. Valuable now, and over time; it is worth every cent of the $30 cover price. It is easy to read, and easy to fillet for the right information just when you need it. The book comes at a really important juncture in the trajectory of corporate learning and highlights the importance of learning in the workflow. It is the right book, at the right time, in the right way."
-Nigel Paine, MD NigelPaine.com Ltd
"Innovative Performance Support significantly moves the learning revolution to the next level. It is the workplace, and the work itself, where performance support will make its mark, and Gottfredson and Mosher are the trailblazers."
-Marc J. Rosenberg, Marc Rosenberg and Associates
Research shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions. Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices-ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team.Innovative Performance Support:
Saves the investment in formal training and increases productivity Reduces the learning time required to achieve successful performanceSupplements or replaces existing training programsCuts down on the use of help desks and other traditional in-house support functions
Conrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.
-Nigel Paine, MD NigelPaine.com Ltd
"Innovative Performance Support significantly moves the learning revolution to the next level. It is the workplace, and the work itself, where performance support will make its mark, and Gottfredson and Mosher are the trailblazers."
-Marc J. Rosenberg, Marc Rosenberg and Associates
Research shows that 80 percent of learning in the workplace occurs on the job, rather than in formal training sessions. Innovative Performance Support offers you a concise and comprehensive overview of performance support (PS) practices-ongoing, job-specific resources that ensure employees perform effectively on the job. From free, open-source applications like blogs and wikis to sophisticated new system software, this guide will help you implement the right PS strategy for your team.Innovative Performance Support:
Saves the investment in formal training and increases productivity Reduces the learning time required to achieve successful performanceSupplements or replaces existing training programsCuts down on the use of help desks and other traditional in-house support functions
Conrad A. Gottfredson and Bob Mosher break down the hows and whys of applying PS solutions to replace the patchwork of existing training programs that you might be using now. They show how leading firms deploy PS solutions to reduce costs, retain talent, and increase productivity and efficiency.
More details
Language
English
Place of publication
London
United States
Publishing group
McGraw-Hill Education - Europe
Target group
Professional and scholarly
Illustrations
25 Illustrations
Dimensions
Height: 235 mm
Width: 191 mm
Thickness: 15 mm
Weight
514 gr
ISBN-13
978-0-07-170311-6 (9780071703116)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Additional editions
Con Gottfredson | Bob Mosher
Innovative Performance Support: Strategies and Practices for Learning in the Workflow
E-Book
02/2011
1st Edition
McGraw-Hill Education
€66.69
Available for download
Persons
Dr. Conrad Gottfredson, Chief Learning Strategist at Ontuitivehas 30 years of experience helping organizations in leadership development, organizational learning, instructional design, knowledge management, and content development methods. His consulting work has helped governments, non-profits, and multi-national organizations wisely employ emerging technologies and methodologies to help people achieve personal and organizational goals. He has pioneered methodologies for developing and delivering learning at the moment of need to those who need it, when they need it, in the language and form they require, from a single source of content. Gottfredson has a Ph.D. in Instructional Psychology and Technology.
Bob Mosher, Chief Learning Evangelist at Ontuitive, has been an active and influential leader in the learning and training industry for more than 25 years. He is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Bob joined Ontuitive from Microsoft, where he was the director of learning strategy and evangelism. Before Microsoft, Bob was the executive director of education for Element K, where he directed and influenced their learning model and products.An influential voice in the IT-training industry, Mosher speaks at conferences and participates within industry associations such as Chief Learning Officer magazine, CompTIA, ASTD, The eLearning Guild and The MASIE Center.
Bob Mosher, Chief Learning Evangelist at Ontuitive, has been an active and influential leader in the learning and training industry for more than 25 years. He is renowned worldwide for his pioneering role in eLearning and new approaches to learning. Bob joined Ontuitive from Microsoft, where he was the director of learning strategy and evangelism. Before Microsoft, Bob was the executive director of education for Element K, where he directed and influenced their learning model and products.An influential voice in the IT-training industry, Mosher speaks at conferences and participates within industry associations such as Chief Learning Officer magazine, CompTIA, ASTD, The eLearning Guild and The MASIE Center.
Content
Chapter 1: The Case for Performance Support; Chapter 2: Supporting Performance @ All Five Moments of Need; Chapter 3: Establishing Process as Your Learning and Support Backbone; Chapter 4: Beginning at the Moment of Apply and Designing from there; Chapter 5: Brokering Your Learning Assets; Chapter 6: Employing the Strength of Social Learning; Chapter 7: Managing Deliverables with Content Management Practices; Chapter 8: Implementing your Performance Support Strategy;