Property Management
A Customer Focused Approach
Published on 28. July 1997
Book
Hardback
XVI, 224 pages
978-0-333-67470-3 (ISBN)
Description
Intended for advanced students and practitioners this book gives an up-to-date presentation of property management as practised by a leading company, BAA plc. A key aim of the book is to show the benefits to be obtained from building a business culture based on service to the customer. This may be achieved by due attention to communication, leadership, measurement, benchmarking and accountability.
More details
Series
Edition
1997
Language
English
Place of publication
London
United Kingdom
Publishing group
Bloomsbury Publishing PLC
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 222 mm
Width: 145 mm
Thickness: 17 mm
Weight
447 gr
ISBN-13
978-0-333-67470-3 (9780333674703)
Schweitzer Classification
Other editions
Additional editions
Book
12/2013
PALGRAVE
€118.67
Article exhausted; check different version
Persons
Gordonington
Content
Preface.- PART 1: INTRODUCING CUSTOMER SERVICE TO PROPERTY MANAGEMENT Introduction.- Property Traditions.- Drivers for Change Building Blocks to Customer Service.- PART 2: CHANGING PROPERTY MANAGEMENT CULTURE AND APPROACH The Property Challenge.- Model Implementing the Model.- PART 3: AN INTEGRATED PROPERTY BUSINESS Property Management Services.- Marketing and Property Development.- Retail An American Case Study.- PART 4: THE WAY FORWARD The Next Steps.