Managing Health Services
Published on 1. December 2005
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978-0-335-22516-3 (ISBN)
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Content
Overview of the book
Section 1: Understanding the roles of managers and management in health care
The basics of good management
The nature of management
Managerial skills and qualities
Problem solving
Section 2: Health care funding
Funding health care systems
Purchasing health services
Section 3: Managing people
Human resource management and development
Human resources planning: forecasting demand and supply
The recruitment and selection process
Performance management, appraisal and career development
Managing inter-professional relationships
Section 4: Managing results
Evaluating performance
Managing results
Performance related pay
Section 5: Managing change
Determining strategic action
Change management
Making change happen
Section 6: The leadership role of managers
Management and leadership
Approaches to successful leadership
Glossary
Index
Section 1: Understanding the roles of managers and management in health care
The basics of good management
The nature of management
Managerial skills and qualities
Problem solving
Section 2: Health care funding
Funding health care systems
Purchasing health services
Section 3: Managing people
Human resource management and development
Human resources planning: forecasting demand and supply
The recruitment and selection process
Performance management, appraisal and career development
Managing inter-professional relationships
Section 4: Managing results
Evaluating performance
Managing results
Performance related pay
Section 5: Managing change
Determining strategic action
Change management
Making change happen
Section 6: The leadership role of managers
Management and leadership
Approaches to successful leadership
Glossary
Index