Total Quality Handbook
Published on 5. February 2001
Book
Paperback/Softback
278 pages
978-0-13-027262-1 (ISBN)
Description
A supplemental text for business, management, engineering, and other courses that introduce TQM at a level below that of a dedicated TQM course.
A slimmed-down version of the Goetsch and Davis Quality Management text, this volume serves as a self-training and how-to handbook for prospective managers, supervisors, engineers and others who are interested in applying the total quality philosophy for continual improvement of their organizations, products and services. It covers the full scope and range of the subject--from its origin and history through practical application of its philosophy and tools. It provides easily-followed step-by-step plans for even the most complex methodologies.
A slimmed-down version of the Goetsch and Davis Quality Management text, this volume serves as a self-training and how-to handbook for prospective managers, supervisors, engineers and others who are interested in applying the total quality philosophy for continual improvement of their organizations, products and services. It covers the full scope and range of the subject--from its origin and history through practical application of its philosophy and tools. It provides easily-followed step-by-step plans for even the most complex methodologies.
More details
Content
1. Total Quality and Quality Management.
2. Strategic Planning.
3. Quality Culture.
4. Customer Satisfaction.
5. Empowerment.
6. Leadership and Change.
7. Team Building.
8. Training.
9. Quality Tools.
10. Problem Solving and Decision Making.
11. Statistical Process Control (SPC).
12. Continuous Improvement.
13. Benchmarking.
14. Just-in-Time (JIT).
2. Strategic Planning.
3. Quality Culture.
4. Customer Satisfaction.
5. Empowerment.
6. Leadership and Change.
7. Team Building.
8. Training.
9. Quality Tools.
10. Problem Solving and Decision Making.
11. Statistical Process Control (SPC).
12. Continuous Improvement.
13. Benchmarking.
14. Just-in-Time (JIT).