Quality Management
United States Edition
5th Edition
Published on 28. June 2005
Book
Hardback
832 pages
978-0-13-118929-4 (ISBN)
Description
For courses in Quality Management, Total Quality Management, Quality Engineering, Quality Technology, and Process Improvement.
Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.
Appropriate for both management and technology students, Quality Management, Fifth Edition is a comprehensive text that helps readers learn how businesses can achieve consistent peak performance, continual improvement, and maximum competitiveness. Topics cover all aspects of total quality management such as training, ethics, JIT, SPC, benchmarking, QFP, and Six Sigma. Sophisticated coverage makes this text ideal for college level courses and cases and activities bring real-world application to chapter concepts. This new edition features many up-dates such as: more coverage of international quality management practices, a new section on competitive strategy, increased coverage of corporate social responsibility, a new section on emerging issues in supply-chain management, and new sections on customer satisfaction and retention.
More details
Edition
5th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 244 mm
Width: 201 mm
Thickness: 44 mm
Weight
1486 gr
ISBN-13
978-0-13-118929-4 (9780131189294)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
David L. Goetsch | Stanley Davis
Quality Management for Organizational Excellence
Introduction to Total Quality: United States Edition
Book
02/2009
6th Edition
Pearson
€141.12
Article is exhausted; no reprint
Previous edition
David L. Goetsch | Stanley Davis
Quality Management
Introduction to Total Quality Management for Production, Processing, and Services: United States Edition
Book
02/2003
4th Edition
Pearson
€96.55
Article exhausted; check for reprint
Content
PART ONE. PHILOSOPHY AND CONCEPTS.
1. The Total Quality Approach to Quality Management.
2. Quality and Global Competitiveness.
3. Strategic Management: Planning and Execution.
4. Quality Management, Ethics, and Corporate Social Responsibility.
5. Partnering and Strategic Alliances.
6. Quality Culture: Changing Hearts, Minds and Attitudes.
7. Customer Satisfaction and Retention.
8. Employee Empowerment.
9. Leadership and Change.
10. Team Building and Teamwork.
11. Communication and Interpersonal Relations.
12. Education and Training.
13. Overcoming Politics, Negativity and Conflict in the Workplace.
14. ISO 9000 and Total Quality: The Relationship.
PART TWO. TOOLS AND TECHNIQUES.
15. Overview of Total Quality Tools.
16. Problem Solving and Decision Making.
17. Quality Function and Deployment (QFD).
18. Optimizing and Controlling Processes through Statistical Process Control (SPC).
19. Continual Improvement.
20. Benchmarking.
21. Just-in-Time Manufacturing (JIT).
22. Implementing Total Quality Management.
Index.
1. The Total Quality Approach to Quality Management.
2. Quality and Global Competitiveness.
3. Strategic Management: Planning and Execution.
4. Quality Management, Ethics, and Corporate Social Responsibility.
5. Partnering and Strategic Alliances.
6. Quality Culture: Changing Hearts, Minds and Attitudes.
7. Customer Satisfaction and Retention.
8. Employee Empowerment.
9. Leadership and Change.
10. Team Building and Teamwork.
11. Communication and Interpersonal Relations.
12. Education and Training.
13. Overcoming Politics, Negativity and Conflict in the Workplace.
14. ISO 9000 and Total Quality: The Relationship.
PART TWO. TOOLS AND TECHNIQUES.
15. Overview of Total Quality Tools.
16. Problem Solving and Decision Making.
17. Quality Function and Deployment (QFD).
18. Optimizing and Controlling Processes through Statistical Process Control (SPC).
19. Continual Improvement.
20. Benchmarking.
21. Just-in-Time Manufacturing (JIT).
22. Implementing Total Quality Management.
Index.