Quality Management
Introduction to Total Quality Management for Production, Processing, and Services: United States Edition
4th Edition
Published on 17. February 2003
Book
Hardback
858 pages
978-0-13-093387-4 (ISBN)
Description
For courses in Quality Management, Total Quality Management, Quality Engineering, and Quality Technology.
This direct, straightforward text provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books.
This direct, straightforward text provides students with material that focuses on making the theories and principles of total quality practical and useful in a real-world setting. It covers all of the elements of total quality, including several that receive little or no attention in other total quality books.
More details
Edition
4th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Height: 242 mm
Width: 195 mm
Thickness: 36 mm
Weight
1491 gr
ISBN-13
978-0-13-093387-4 (9780130933874)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Book
06/2005
5th Edition
Pearson
€97.79
Article exhausted; check for reprint
Persons
David L. Goetsch is provost of the joint campus of the University of West Florida and Okaloosa-Walton Community College in Fort Walton Beach, Florida, where he also serves as professor of quality and safety management. He also administers Florida's Center for Manufacturing Competitiveness that is located on this campus and is president of The Management Institute, a private company dedicated to the continual improvement of quality, productivity, and competitiveness. Dr. Goetsch is cofounder of The Quality Institute, a partnership of the University of West Florida, Okaloosa-Walton Community College, and the Okaloosa Economic Development Council. He currently serves on the executive board of the Institute.
Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1991. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing total quality, statistical process control, just-in-time manufacturing, benchmarking, ISO 9000, and ISO 14000. He currently serves as professor of quality at the Institute and heads his own firm, Stan Davis Consulting.
Stanley B. Davis was a manufacturing executive with Harris Corporation until his retirement in 1991. He was founding managing director of The Quality Institute and is a well-known expert in the areas of implementing total quality, statistical process control, just-in-time manufacturing, benchmarking, ISO 9000, and ISO 14000. He currently serves as professor of quality at the Institute and heads his own firm, Stan Davis Consulting.
Content
I. PHILOSOPHY AND CONCEPTS.
1. The Total Quality Approach to Quality Management.
2. Quality and Global Competitiveness.
3. Strategic Management: Planning and Execution.
4. Quality Management and Ethics.
5. Partnering and Strategic Alliances.
6. Quality Culture.
7. Customer Satisfaction and Retention.
8. Employee Empowerment.
9. Leadership and Change.
10. Team Building and Teamwork.
11. Communication and Interpersonal Relations.
12. Education and Training.
13. Overcoming Politics, Negativity, and Conflict in the Workplace.
14. ISO 9000 and Total Quality: The Relationship.
II. TOOLS AND TECHNIQUES.
15. Overview of Total Quality Tools.
16. Problem Solving and Decision Making.
17. Quality Function Deployment (QFD).
18. Optimizing and Controlling Processes through Statistical Process Control (SPC).
19. Continual Improvement.
20. Benchmarking.
21. Just-In-Time Manufacturing (JIT).
22. Implementing Total Quality Management.
Appendix: Manufacturing Networks in the United States.
Index.
1. The Total Quality Approach to Quality Management.
2. Quality and Global Competitiveness.
3. Strategic Management: Planning and Execution.
4. Quality Management and Ethics.
5. Partnering and Strategic Alliances.
6. Quality Culture.
7. Customer Satisfaction and Retention.
8. Employee Empowerment.
9. Leadership and Change.
10. Team Building and Teamwork.
11. Communication and Interpersonal Relations.
12. Education and Training.
13. Overcoming Politics, Negativity, and Conflict in the Workplace.
14. ISO 9000 and Total Quality: The Relationship.
II. TOOLS AND TECHNIQUES.
15. Overview of Total Quality Tools.
16. Problem Solving and Decision Making.
17. Quality Function Deployment (QFD).
18. Optimizing and Controlling Processes through Statistical Process Control (SPC).
19. Continual Improvement.
20. Benchmarking.
21. Just-In-Time Manufacturing (JIT).
22. Implementing Total Quality Management.
Appendix: Manufacturing Networks in the United States.
Index.