Quality Management
Introduction to Total Quality Management for Production, Processing, and Services
3rd Edition
Published on 27. September 1999
Book
Hardback
778 pages
978-0-13-011638-3 (ISBN)
Description
For an undergraduate course in Quality Management offered by management, industrial technology, manufacturing, and business departments.
This easy-to-use text gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps students understand both the "big picture" behind TQM as well as its individual elements, and readily applies theories and principles to the real world today.
This easy-to-use text gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps students understand both the "big picture" behind TQM as well as its individual elements, and readily applies theories and principles to the real world today.
More details
Edition
3rd edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
Professional and scholarly
Dimensions
Width: 242 mm
Thickness: 42 mm
Weight
1383 gr
ISBN-13
978-0-13-011638-3 (9780130116383)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
David L. Goetsch | Stanley Davis
Quality Management
Introduction to Total Quality Management for Production, Processing, and Services: International Edition
Book
02/2003
4th Edition
Pearson
€56.94
Article exhausted; check for reprint
Previous edition
David L. Goetsch | Stanley Davis
Introduction to Total Quality
Quality, Productivity, Competitiveness
Book
04/1994
Pearson Education (US)
€29.65
Article exhausted; check different version
Content
I. PHILOSOPHY AND CONCEPTS.
1. Quality and Global Competitiveness.
2. The Total Quality Approach to Quality Management.
3. Strategic Management: Planning and Execution.
4. Quality Management and Ethics.
5. Partnering for Competitiveness.
6. Quality Culture.
7. Customer Satisfaction and Retention.
8. Employee Empowerment.
9. Leadership and Change.
10. Team Building and Teamwork.
11. Communication and Interpersonal Relations.
12. Education and Training.
13. Overcoming Politics, Negativity, and Conflict in the Workplace.
14. ISO 9000 and Total Quality: The Relationship.
II. TOOLS AND TECHNIQUES.
15. Overview of Total Quality Tools.
16. Problem Solving and Decision Making.
17. Quality Function Deployment (QFD).
18. Optimizing and Controlling Processes through Statistical Process Control (SPC).
19. Continuous Improvement.
20. Benchmarking.
21. Just-In-Time Manufacturing (JIT).
22. Implementing Total Quality Management.
Appendix: Manufacturing Networks in the United States.
1. Quality and Global Competitiveness.
2. The Total Quality Approach to Quality Management.
3. Strategic Management: Planning and Execution.
4. Quality Management and Ethics.
5. Partnering for Competitiveness.
6. Quality Culture.
7. Customer Satisfaction and Retention.
8. Employee Empowerment.
9. Leadership and Change.
10. Team Building and Teamwork.
11. Communication and Interpersonal Relations.
12. Education and Training.
13. Overcoming Politics, Negativity, and Conflict in the Workplace.
14. ISO 9000 and Total Quality: The Relationship.
II. TOOLS AND TECHNIQUES.
15. Overview of Total Quality Tools.
16. Problem Solving and Decision Making.
17. Quality Function Deployment (QFD).
18. Optimizing and Controlling Processes through Statistical Process Control (SPC).
19. Continuous Improvement.
20. Benchmarking.
21. Just-In-Time Manufacturing (JIT).
22. Implementing Total Quality Management.
Appendix: Manufacturing Networks in the United States.