Quality Management for Organizational Excellence
Introduction to Total Quality
9th Edition
Will be published approx. on 19. April 2023
Book
Paperback/Softback
456 pages
978-0-13-670919-0 (ISBN)
More details
Edition
9th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 284 mm
Width: 225 mm
Thickness: 2 mm
Weight
1060 gr
ISBN-13
978-0-13-670919-0 (9780136709190)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Persons
About our authors Dr. David Goetsch is Emeritus Vice-President and Professor at Northwest Florida State College, where he has served for 44 years. Prior to entering higher education, Dr. Goetsch had a career in the private sector that included positions in quality management, safety management, and project management with manufacturing and construction firms. Dr. Goetsch is the founder of The Quality Institute (TQI), a partnership of Northwest Florida State College and the Okaloosa Economic Development Council. He is one of the most widely published college professors in the United States. This is his 73rd book.
Stanley Davis is a former manufacturing executive with Harris Corporation. He was the founding director of The Quality Institute (TQI) and is a well-known expert on statistical process control, just-in-time manufacturing, Six Sigma, Lean Six Sigma, benchmarking and quality systems.
Stanley Davis is a former manufacturing executive with Harris Corporation. He was the founding director of The Quality Institute (TQI) and is a well-known expert on statistical process control, just-in-time manufacturing, Six Sigma, Lean Six Sigma, benchmarking and quality systems.
Content
Brief Table of Contents PART I: PHILOSOPHY AND CONCEPTS
The Total Quality Approach to Quality Management: Achieving Organizational Excellence
Quality and Global Competitiveness
Strategic Management: Planning and Execution for Competitive Advantage
Quality Management, Ethics, and Corporate Social Responsibility
Partnering and Strategic Alliances
Quality Culture: Changing Hearts, Minds, and Attitudes
Customer Satisfaction, Retention, and Loyalty
Employee Empowerment
Leadership and Change
Team Building and Teamwork
Effective Communication
Education and Training
Overcoming Politics, Negativity, and Conflict in the Workplace
ISO 9000 and Total Quality: The Relationship
PART II: TOOLS AND TECHNIQUES
Overview of Total Quality Tools
Problem Solving and Decision Making
Quality Function Deployment
Optimizing and Controlling Processes Through Statistical Process Control
Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More
Benchmarking
Just-in-Time/Lean Manufacturing (JIT/Lean)
Implementing Total Quality Management
The Total Quality Approach to Quality Management: Achieving Organizational Excellence
Quality and Global Competitiveness
Strategic Management: Planning and Execution for Competitive Advantage
Quality Management, Ethics, and Corporate Social Responsibility
Partnering and Strategic Alliances
Quality Culture: Changing Hearts, Minds, and Attitudes
Customer Satisfaction, Retention, and Loyalty
Employee Empowerment
Leadership and Change
Team Building and Teamwork
Effective Communication
Education and Training
Overcoming Politics, Negativity, and Conflict in the Workplace
ISO 9000 and Total Quality: The Relationship
PART II: TOOLS AND TECHNIQUES
Overview of Total Quality Tools
Problem Solving and Decision Making
Quality Function Deployment
Optimizing and Controlling Processes Through Statistical Process Control
Continual Improvement Methods with Six Sigma, Lean, Lean Six Sigma, and More
Benchmarking
Just-in-Time/Lean Manufacturing (JIT/Lean)
Implementing Total Quality Management