Quality Management for Organizational Excellence
Introduction to Total Quality: International Edition
7th Edition
Published on 8. February 2012
Book
Paperback/Softback
480 pages
978-0-13-287097-9 (ISBN)
Description
This practical, student-focused text shows how to focus all of an organization's resources on continuous and simultaneous improvement of quality and productivity - thereby continually improving both performance and competitiveness. QUALITY MANAGEMENT FOR ORGANIZATIONAL EXCELLENCE: INTRODUCTION TO TOTAL QUALITY, 7/e coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial "people" aspects of quality). Direct and straightforward, it links "big picture" theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.
More details
Edition
7th edition
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Dimensions
Height: 275 mm
Width: 216 mm
Thickness: 15 mm
Weight
870 gr
ISBN-13
978-0-13-287097-9 (9780132870979)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
David Goetsch | David L. Goetsch | Stanley Davis
Quality Management for Organizational Excellence: Introduction to Total Quality
Pearson New International Edition
Book
08/2013
7th Edition
Pearson Education Limited
€106.99
Shipment within 10-20 days
Previous edition
David L. Goetsch | Stanley Davis
Quality Management for Organizational Excellence
Introduction to Total Quality: International Edition
Book
02/2009
6th Edition
Pearson
€141.12
Article exhausted; check for reprint
Content
Part I: Philosophy and Concepts
1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
2. Quality and Global Competitiveness
3. Strategic Management: Planning and Execution for Competitive Advantage
4. Quality Management, Ethics, and Corporate Social Responsibility
5. Partnering and Strategic Alliances
6. Quality Culture: Changing Hearts, Minds, and Attitudes
7. Customer Satisfaction, Retention, and Loyalty
8. Employee Empowerment
9. Leadership and Change
10. Team Building and Teamwork
11. Effective Communication
12. Education and Training
13. Overcoming Politics, Negativity, and Conflict in the Workplace
14. ISO 9000 and Total Quality: the Relationship. ISO 9000: the International Standard for Quality Management Systems
Part II: Tools and Techniques.
15. Overview of Total Quality Tools
16. Problem Solving and Decision Making
17. Quality Function Deployment
18. Optimizing and Controlling Processes Through Statistical Process Control
19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma
20. Benchmarking
21. Just-in-Time Manufacturing
22. Implementing Total Quality Management
Index
1. The Total Quality Approach to Quality Management: Achieving Organizational Excellence
2. Quality and Global Competitiveness
3. Strategic Management: Planning and Execution for Competitive Advantage
4. Quality Management, Ethics, and Corporate Social Responsibility
5. Partnering and Strategic Alliances
6. Quality Culture: Changing Hearts, Minds, and Attitudes
7. Customer Satisfaction, Retention, and Loyalty
8. Employee Empowerment
9. Leadership and Change
10. Team Building and Teamwork
11. Effective Communication
12. Education and Training
13. Overcoming Politics, Negativity, and Conflict in the Workplace
14. ISO 9000 and Total Quality: the Relationship. ISO 9000: the International Standard for Quality Management Systems
Part II: Tools and Techniques.
15. Overview of Total Quality Tools
16. Problem Solving and Decision Making
17. Quality Function Deployment
18. Optimizing and Controlling Processes Through Statistical Process Control
19. Continual Improvement Methods With Six Sigma, Lean, and Lean Six Sigma
20. Benchmarking
21. Just-in-Time Manufacturing
22. Implementing Total Quality Management
Index