Implementing Total Quality
Published on 10. April 1995
Book
Paperback/Softback
448 pages
978-0-02-344224-7 (ISBN)
Description
For freshman/sophomore level courses in Industrial Technology, Industrial Management, Manufacturing Technology and Business.
A practical new handbook that shows students, step-by-step, how to implement a total quality approach to management in business and industry organizations. Coverage enumerates a 20-step process for implementing a total quality approach...a process that encompasses every element of total quality management in a coherent format that provides a rationale for both the big picture of implementation and the specific details. The text's building block approach includes two master case studies that follow two representative companies through the entire implementation process until one company fails at Total Quality Management and one company succeeds.
A practical new handbook that shows students, step-by-step, how to implement a total quality approach to management in business and industry organizations. Coverage enumerates a 20-step process for implementing a total quality approach...a process that encompasses every element of total quality management in a coherent format that provides a rationale for both the big picture of implementation and the specific details. The text's building block approach includes two master case studies that follow two representative companies through the entire implementation process until one company fails at Total Quality Management and one company succeeds.
More details
Language
English
Place of publication
United States
Publishing group
Pearson Education (US)
Target group
College/higher education
Professional and scholarly
Dimensions
Height: 235 mm
Width: 185 mm
Thickness: 12 mm
Weight
450 gr
ISBN-13
978-0-02-344224-7 (9780023442247)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
New editions
Goetsch
Implementing Total Quality
Book
04/1995
Prentice-Hall
€45.79
Article exhausted; check different version
Previous edition
Goetsch
Implementing Total Quality
Book
04/1995
Prentice-Hall
€45.79
Article exhausted; check different version
Content
Introduction: Overview of Total Quality.
1. Gain the Commitment of Top Management.
2. Create the Total Quality Steering Committee.
3. Build the Steering Committee Team.
4. Train the Steering Committee in the Fundamentals of Total Quality.
5. Develop the Vision Statement and Guiding Principles.
6. Set Broad Objectives.
7. Publicize and Communicate.
8. Identify Strengths and Weaknesses.
9. Identify Advocates and Resisters.
10. Establish a Baseline for Employee Attitudes and Satisfaction.
11. Baseline Customer Satisfaction.
12. Plan the Implementation Approach.
13. Identify Projects.
14. Team Composition.
15. Team Training.
16. Team Activation and Direction.
17. Feedback to Steering Committee.
18. Obtain/Analyze Customer Feedback.
19. Obtain/Analyze Employee Feedback.
20. Modify Infrastructure as Necessary.
Index.
1. Gain the Commitment of Top Management.
2. Create the Total Quality Steering Committee.
3. Build the Steering Committee Team.
4. Train the Steering Committee in the Fundamentals of Total Quality.
5. Develop the Vision Statement and Guiding Principles.
6. Set Broad Objectives.
7. Publicize and Communicate.
8. Identify Strengths and Weaknesses.
9. Identify Advocates and Resisters.
10. Establish a Baseline for Employee Attitudes and Satisfaction.
11. Baseline Customer Satisfaction.
12. Plan the Implementation Approach.
13. Identify Projects.
14. Team Composition.
15. Team Training.
16. Team Activation and Direction.
17. Feedback to Steering Committee.
18. Obtain/Analyze Customer Feedback.
19. Obtain/Analyze Employee Feedback.
20. Modify Infrastructure as Necessary.
Index.