Good Practice in Equal Opportunities
Avebury (Publisher)
Published on 18. February 1993
Book
Paperback/Softback
164 pages
978-1-85628-334-2 (ISBN)
Description
In public service, quality service management is the new philosophy. This book argues that quality service must be based on equality. The opening section looks in detail at the operation of discrimination against black people, women, disabled people and the elderly. The second section looks in detail at the operation of institutionalised discrimination in planning, housing and the provision and management of public utilities. Drawing on a wide range of literature and research from practitioners, academic and public bodies, the book suggests different ways of thinking and ways of ensuring quality service for all.
More details
Series
Language
English
Place of publication
United Kingdom
Publishing group
Taylor & Francis Ltd
Target group
College/higher education
Illustrations
Illustrations
Dimensions
Height: 154 mm
Width: 218 mm
Weight
250 gr
ISBN-13
978-1-85628-334-2 (9781856283342)
Copyright in bibliographic data is held by Nielsen Book Services Limited or its licensors: all rights reserved.
Schweitzer Classification
Content
Part 1 Discrimination: racism; gender and sexuality; discrimination against the disabled; ageism. Part 2 Policy: planning for people; planning for multi-racial Britain; access to utilities - water, energy and telecommunications, Simon Marvin; housing design and policy; employment.