How to Eat an Elephant
A Slice-by-Slice Guide to Total Quality Management
3rd Edition
Published on 5. September 2000
Book
Paperback/Softback
228 pages
978-1-903500-11-8 (ISBN)
Description
The enormous challenge of implementing Total Quality Management -- the continuous improvement of all aspects of an organisation -- has been likened in scale to the task of eating an elephant. It cannot be done with one bite, but requires the elephant to be divided into digestible slices. So too with Total Quality Management: implementing improvement in any organisation requires a step-by-step (or slice-by-slice) approach. This easy to read, practical and entertaining book details some 96 topics, or 'slices', essential for the successful introduction and maintenance of Total Quality Management and a Total Quality Culture in any organisation.
More details
Edition
3rd Revised edition
Language
English
Place of publication
Cambridge
United Kingdom
Publishing group
Cambridge Media Group
Edition type
Revised edition
Product notice
Paperback (trade)
Illustrations
1, black & white illustrations
Dimensions
Height: 216 mm
Width: 140 mm
Thickness: 14 mm
Weight
328 gr
ISBN-13
978-1-903500-11-8 (9781903500118)
Copyright in bibliographic data and cover images is held by Nielsen Book Services Limited or by the publishers or by their respective licensors: all rights reserved.
Schweitzer Classification
Other editions
Previous edition
Book
05/1997
2nd Edition
Tudor Educational
€38.56
Article exhausted; check for reprint
Person
John Gilbert is a CTO with over 30 years of experience in architecting and delivering software systems across many industries. His cloud journey has spanned all the levels of cloud maturity, from lift and shift and software-defined infrastructure to microservices and continuous deployment. He was an early serverless adopter and put his first serverless workloads into production just months after AWS Lambda's introduction. He has also authored Cloud Native Development Patterns and Best Practices and JavaScript Cloud Native Development Cookbook. He finds delivering serverless solutions to be, by far, the most fun and satisfying, as they force us to rewire how we reason about systems and enable us to accomplish far more with much less effort and risk.