SAP Application Management with HP OpenView
SAP PRESS Essentials 26
1st Edition
Published on 1. January 1970
Book
Hardback
91 pages
978-1-59229-122-9 (ISBN)
Description
The application management requirements of your company are extensive and grow each time a new application is added. Based on a realistic scenario, this SAP PRESS Essentials guide describes the implementation and operation of SAP application management solutions and shows you, step-by-step, how to handle new demands, while bridging the gap between business and IT. The author provides you with volumes of expert advice, amassed over the course of numerous implementation projects for application management tools. The highly detailed examples in this book are based on SAP Solution Manager and HP OpenView. Since application management implementation processes are universal, HP OpenView serves as an excellent basis for learning and discussion.Highlights include:- Business Process Monitoring with SAP Solution Manager and OpenView- Effective Support Services with ITSM Processes- Linking Application Management and Adaptive Computing Solutions- Example: IT Service and Application Management
Highlights include:
Business Process Monitoring with SAP Solution Manager and OpenView
Effective Support Services with ITSM Processes
Linking Application Management and Adaptive Computing Solutions
Example: IT Service and Application Management
More details
Person
Author
Peter Gibbels has worked at Hewlett-Packard since 1984. As a member of the global HP Manufacturing & Industry solution development team, he is currently responsible for the definition, creation, and deployment of infrastructure, application management, and integration solutions in the area of HP Manufacturing and Distribution Industries. He started his professional career in 1975 in the telecommunications division at Deutsche Telekom and then studied Communications Engineering at the University of Applied Sciences in Aachen, Germany. For over 12 years, Peter's work has focused on integrating SAP systems in the areas of infrastructures, IT management (HP OpenView and SAP), and the integration in SAP implementation projects. Because of his global activities throughout those years, as well as his connections with HP's global implementation teams, product divisions, and customers, Peter is able to add a great deal of experience and knowledge to the HP developments in the area of application management. He is a member of the extended SAP Alliance Team at HP and is in close contact with SAP employees and HP partners.
Content
1. Introduction ... 3
2. The Sample Scenario ... 7
... 2.1 Enterprise Management Platforms ... 7
... 2.2 Customer Requirements of the Sample Company ... 8
... 2.3 Business Process Scenario: Vendor Managed Inventory ... 9
... 2.4 Employee Tasks ... 10
... 2.5 System Landscape of the Sample Company ... 11
... 2.6 Application Management in the Sample Company Using HP OpenView ... 12
3. Integrating SAP Solution Manager/CCMS and HP OpenView Operations ... 15
... 3.1 HP OpenView Smart Plug-in for SAP ... 15
... 3.2 Basic Configuration of HP OpenView Operations for SAP Integration ... 17
... 3.3 Exemplary Troubleshooting ... 22
... 3.4 Presentation of Events From Non-SAP Applications ... 28
4. Service Navigation with HP OpenView Operations ... 33
... 4.1 Service Maps ... 33
... 4.2 Automatically Creating a Service Map ... 38
... 4.3 Manual Configuration of a Service Map ... 41
... 4.4 Implementation of Service Maps for System Diagnosis ... 47
... 4.5 Different Views on Service Maps ... 52
5. Business Process Monitoring ... 57
... 5.1 Supply Chain Process Flow ... 58
... 5.2 SAP Solution Manager/HP OpenView ... 59
... 5.3 HP OpenView Business Process Insight ... 64
6. Incident Exchange with SAP Solution Manager 4.0 ... 73
... 6.1 HP OpenView Service Desk ... 73
... 6.2 Incident Exchange Application Scenarios ... 73
7. Business Service Management for SAP ... 77
... 7.1 Lifecycle of BSM ... 79
... 7.2 BSM Methodology ... 80
... 7.3 SAP Management ... 81
... 7.4 Service Views ... 81
... 7.5 SAP Management Composite Application ... 84
... 7.6 Conclusion ... 86
8. Summary ... 87
Index ... 89
2. The Sample Scenario ... 7
... 2.1 Enterprise Management Platforms ... 7
... 2.2 Customer Requirements of the Sample Company ... 8
... 2.3 Business Process Scenario: Vendor Managed Inventory ... 9
... 2.4 Employee Tasks ... 10
... 2.5 System Landscape of the Sample Company ... 11
... 2.6 Application Management in the Sample Company Using HP OpenView ... 12
3. Integrating SAP Solution Manager/CCMS and HP OpenView Operations ... 15
... 3.1 HP OpenView Smart Plug-in for SAP ... 15
... 3.2 Basic Configuration of HP OpenView Operations for SAP Integration ... 17
... 3.3 Exemplary Troubleshooting ... 22
... 3.4 Presentation of Events From Non-SAP Applications ... 28
4. Service Navigation with HP OpenView Operations ... 33
... 4.1 Service Maps ... 33
... 4.2 Automatically Creating a Service Map ... 38
... 4.3 Manual Configuration of a Service Map ... 41
... 4.4 Implementation of Service Maps for System Diagnosis ... 47
... 4.5 Different Views on Service Maps ... 52
5. Business Process Monitoring ... 57
... 5.1 Supply Chain Process Flow ... 58
... 5.2 SAP Solution Manager/HP OpenView ... 59
... 5.3 HP OpenView Business Process Insight ... 64
6. Incident Exchange with SAP Solution Manager 4.0 ... 73
... 6.1 HP OpenView Service Desk ... 73
... 6.2 Incident Exchange Application Scenarios ... 73
7. Business Service Management for SAP ... 77
... 7.1 Lifecycle of BSM ... 79
... 7.2 BSM Methodology ... 80
... 7.3 SAP Management ... 81
... 7.4 Service Views ... 81
... 7.5 SAP Management Composite Application ... 84
... 7.6 Conclusion ... 86
8. Summary ... 87
Index ... 89